Digital Transformation Programme - Development Services

Tender description

Summary of the work Requirement for delivering new digital services and systems as part of the IPO 'TRIPOD' portfolio, and also continuous improvements to existing legacy systems in parallel. We are looking to partner with a supplier to help develop our in-house capability, including skills and knowledge transfer, and provide continuity of service. Expected Contract Length 12 months Latest start date 16/05/2017 Budget Range Up to £500,000 for the duration of the contract Why the Work is Being Done The IPO is transforming its customer services and back office processes through a portfolio called TRIPOD. This will result in the introduction of a number of new digital systems. Migration to these new systems is complex, demanding a series of transitional states from old to new. During this transition period, the legacy systems are to be maintained and developed while new systems, solutions and applications are developed and integrated into operational status in accordance with a well-defined service transition process. Problem to Be Solved The IPO is seeking to partner with a supplier in order to effectively resource and support the introduction of new digital platforms as part of the TRIPOD portfolio, whilst at the same time meeting the operational needs of the business. A single supplier is sought to provide continuity of service between Statements of Work, and enable a strong working relationship to be developed that allows skills and knowledge transfer to take place to in-house development teams. Who Are the Users Given the breadth of scope of the TRIPOD portfolio to transform its customer services and back office processes, the users affected will be our external customers and internal staff across the IPO. Early Market Engagement N/A Work Already Done N/A Existing Team Core project and continuous improvement teams include: Product Owner, Delivery Manager, Developers and Testers, User Experience Specialists, Business Users and Development / Test Managers. Current Phase Not applicable Skills & Experience • Have demonstrable depth of resource and expertise in supplying development resources across a range of technologies and frameworks, including C# / .NET Framework, Java, and Scala. • Have demonstrable experience of collaborative working with existing development teams, including coaching and mentoring, and knowledge sharing. • Have demonstrable experience of scaling up and down teams within the delivery pipeline that shows ability to flex resources in line with client demand. • Have demonstrable experience of successfully understanding user needs and designing services to support them. • Have demonstrable experience of successfully developing and using a pragmatic Agile and other programme methodologies and practices. Work Location Intellectual Property Office, Concept House, Cardiff Road, Newport, NP10 8QQ Working Arrangments The supplier will work as part of an agile delivery team working to a delivery manager and development manager for ways of working, this will not be for the purposes of line management or removing control from the supplier, it will be for the purposes of managing the IPO/Supplier relationship and the delivery of relevant milestones and outcomes to the desired quality as agreed in an SoW. Work pattern will be in line with IPO standard office hours Monday to Friday (40 hours per week), however a flexible approach will be taken as each SoW is agreed. Security Clearance SC Cleared, or willingness to work towards SC clearance Additional T&Cs N/A No. of Suppliers to Evaluate 5 Proposal Criteria • Details of proposed resources including skill set and expertise, across a range of technologies, including C# / .NET, Java and Scala • Details of resource capacity and how this is flexed in response to client demand • Case study evidence of delivery of similar services to similar clients, public sector preferred. • Day rates for proposed resources and how these demonstrate value for money. • Overall approach and methodology to meet requirements Cultural Fit Criteria • Have excellent communication skills with staff at all levels of the organisation • Be positive and professional attitude that take responsibility for work • be transparent and collaborative with all stakeholders • proactively share knowledge and experiences with members of team • be innovative and promote ideas and suggestions as applicable Payment Approach Time and materials Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. What is the IR35 status of this requirement? Based on our current understanding of the regulations and the way we intend for this contract to operate, I.e. outcomes based, we envisage this contract would likely be outside IR35. 2. What will be the status of the team members from IR35 point of view, please? Based on our current understanding of the regulations and the way we intend for this contract to operate, I.e. outcomes based, we envisage this contract would likely be outside IR35. 3. Would all, or most, of the work have to be conducted on-site at the IPO office in Newport or could a significant percentage of the work be carried out remotely? Initially this would not be possible due to on-site meetings and training but in the longer term remote working may be an option. 4. Will all resources have to work on site? Are they happy to provide on-boarding period for some of the roles? Initially all resources would need to work on site due to meetings and training but in the longer term remote working may be an option.Depending on the statement of works we would expect certain roles to be able to hit the ground running but would be happy to provide the appropriate on-boarding periods for other roles.