UK SBS IT17102 DIT Digital User Researcher for Export Licensing

Tender description

Who Speclialist Work With The User Researcher will be working with an agile, multi-disciplinary team of specialists as per the GDS service manual's recommendations. Licensing for International Trade and Enterprise (LITE) is a cross-governmental project under the umbrella of the Department for International Trade. Its goal is to replace an existing service (SPIRE) for import and export licensing. The service is currently in Private Beta, with a view to going Public later in 2017. The contract will therefore cover Private Beta, Public Beta and Live phases. What Specialists Work On ●Locating, scheduling and interviewing users throughout the import/export licensing process, including recipients of licenses, administrators of licenses and decision makers. ●Taking the findings from interviews and generating succinct feedback and insight, that the team needs to build a clear picture of what users want and how to deliver services that users need. ●Working closely with policy, to understand what outcomes are needed from government and the trade-offs which can be made to align all parties. ●Generating new and useful user insights, translating them into features and actions that will allow the team to iteratively improve their service users. Where the Work Takes Place Department for International Trade, 3 Whitehall Place, London, SW1A 2AW Early Market Engagement Working Arrangements Monday to Friday onsite (Office on 3 Whitehall Place, London), unless travelling around Britain to conduct user testing on the service. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in 3 Whitehall Place, London. Work Location Department for International Trade, 3 Whitehall Place, London, SW1A 2AW Security Clearance Minimum baseline personnel security standard (BPSS) Additional T&Cs Skills & Experience Demonstrate how you will apply your skills and expertise to... undertake high quality user research and how this will ensure the successful delivery of this project. utilise User Centred Design (UCD) product development and how this will ensure the successful delivery of this project. follow the RITE, usability testing, contextual enquiry and usability metrics research methodologies, and how this will ensure the successful delivery of this project. deliver insights in a scrum team of cross-disciplinary team members using Lean UX techniques and how this will ensure the successful delivery of this project. work with users and stakeholders at all levels and how this will ensure the successful delivery of this project. Nice to Haves Demonstrate how you will apply your skills and expertise to... work with government bodies and how this will ensure the successful delivery of this project. transition between phases of development (e.g. from Beta to Live) and how this will ensure the successful delivery of this project. use indirect data collection techniques, such as surveys and digital diary studies, and how this will ensure the successful delivery of this project. use both open and closed card sorting, and multivariate testing and how this will ensure the successful delivery of this project. validate digital products (physical or service design is also acceptable) and how this will ensure the successful delivery of this project. follow the GDS Design Principles and Digital Service Standard and how this will ensure the successful delivery of this project (https://www.gov.uk/design-principles and https://www.gov.uk/service-manual/service-standard). No. of Specialists to Evaluate 3 Cultural Fit Criteria Demonstrate how you will work collaboratively as part of an agile team throughout the project. Demonstrate how you will show courage to express controversial views, confront reality, make tough decisions and question actions inconsistent with group behaviours throughout the project. Demonstrate how you will be enthusiastic to lead and be part of the team throughout the project. Demonstrate how you will be committed to the highest standards of work through seeking actionable feedback and setting challenging targets throughout the project. Assessment Method Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range £550 excluding vat