Delivery of Alpha and Beta Phases for CQC Digital Services. Re-advertisement

Tender description

Why the Work is Being Done Care Quality Commission (CQC) completed discoveries in late 2016 in three different areas : Project A-Collecting information from adult social care providers to assess, monitor and improve the quality and safety of services. Project B-Receiving feedback on people’s care. Project C-CQC Intranet. Therefore, we now require a specialist, agile team to work with us on the Alpha and Beta phases to develop new digital services which have been informed by the Discoveries. In the event any additional Discoveries are undertaken the services may be required to fulfil the relevant Alpha and Beta phases. Problem to Be Solved Project A- Collecting information from adult social care providers to monitor and improve service quality: The existing system does not meet user needs (duplication of effort, clarity of the process, complexity of information asked) or integrate with core systems. Project B- Receiving feedback on people’s care: Our current channels to receive people’s experiences of care do not meet user needs (anonymity, security and confidentiality of data) or integrate with core systems. Project C-CQC Intranet: CQC is reviewing the current service offering with the goal of creating an intranet which is easier to use, maintain and is accessible by all employees. Who Are the Users The following user stories correspond to current projects : Project A- As an adult social care provider, I need to provide information about the quality of my service so that I am compliant with CQC regulations. Project B- As a health and social care service user, I want to give feedback on my care, so that I can enable the relevant authority to take appropriate action/response. Project C- As a CQC employee, I need to find up-to-date information and guidance, so that I can do my job efficiently. The Supplier will need to consider these user needs at all times. Early Market Engagement We have discussed with GDS, OGDs and other ALBs regarding successful, similar service delivery and Supplier interaction. Work Already Done Discoveries completed late 2016; outputs will be provided to the successful supplier. Since the Discoveries, CQC has focussed on getting our technical infrastructure ready for specialist teams to start developing the new digital services and continuously integrate with existing systems. CQC has significant legacy Drupal assets and are considering either Drupal or Django as potential future technology options. A Technical review has been undertaken and a prospective architecture designed - this is based around a number of independently deployable services that expose and consume RESTful APIs to deliver required business outcomes. Several PoCs are being built to test architecture feasibility. Existing Team Head of Digital Development, three Product Owners, colleagues from Data Management, and Systems & Applications whenever necessary as part of the enabling project team. There may be instances where the Supplier will be required to work with other CQC Suppliers, especially those running our existing systems. Current Phase Alpha Work Location 151 Buckingham Palace Road, London, SW1W 9SZ. Working Arrangments It is expected that the majority of time will need to be spent by the Supplier co-located at the Authority’s Head Office (151 Buckingham Palace Road, London, SW1W 9SZ). The Authority can account for some off-site working to be agreed. Anticipated standard working hours Monday to Friday. Security Clearance Must meet the Baseline Personnel Security Standard (BPSS) and CQC’s Data Security standards which will be appended to the final Contract with the successful Supplier. Additional T&Cs At the end of Alpha CQC will decide whether the Services relating to each Project (A,B&C) will proceed to Beta and the Contract/Services relating to an individual Project may be terminated at this point. Progression to Beta will also depend on the Alpha successfully passing GDS Service Assessment. Each individual Alpha and Beta will be detailed as a Statement-of-Works appended to the Contract. Payment will be linked to completion of the following outputs (split by instalments)-see GDS Service Standards for detailed outputs: -Alpha- end-to-end working prototype passing GDS Service Assessment. -Beta- end-to-end working digital service passing GDS Service Assessment. Skills & Experience Have experience of delivering digital services using Agile techniques (as defined in the GDS Service Manual) that meet the GDS Service Standards and have passed GDS Service Assessments (2%) Have experience of rapid development of prototypes from Discovery findings to meet user needs (1%) Be highly experienced in designing, building and consuming application programming interfaces (APIs) and representational state transfer (REST) web services (1.5%) Can demonstrate the benefits of using cloud technologies and have experience in design, planning, security and integration, whilst remaining cloud provider agnostic (1%) Have experience in delivering services in a continuous integration environment and using automated testing frameworks (1.5%) Have the ability to provide up to three multi-disciplinary teams as per GDS Service Manual to client site for the duration of the project (1.5%) Have demonstrable experience in developing reusable forms based data collection modules incorporating workflow logic in Drupal or Django (2%) Have demonstrable experience in integrating Drupal or Django with IDAM/SSO systems such as Okta, ideally exploiting existing reusable components (2%) Have demonstrable experience in integrating Drupal or Django with Oracle-based CRM systems, ideally exploiting existing reusable components (1%) Nice to Haves Experience of working with a national regulator with a clear understanding of the implications (0.5%) Experience of upskilling a traditional public sector environment into agile ways of working leading to a transformational change in working methods (1%) No. of Suppliers to Evaluate 5 Proposal Criteria Demonstrates Supplier’s approach and methodology to delivering a successful Alpha and Beta for specifically Project A mentioned above (including technical solution and team structure) addressing GDS Service Manual- (15%) Demonstrates architectural blueprint for a service that minimises bespoke coding and addresses problem with reference to component services and APIs- (10%) Demonstrates Supplier’s previous experience and proposed approach in delivering an Alpha and Beta service that passes GDS Service Assessment- (5%) Demonstrates Supplier’s previous experience and proposed approach in setting up a multi-disciplinary agile team for a government agency - (5%) Demonstrates Supplier’s previous experience in and proposed approach to managing risks and dependencies- (5%) Proposal Criteria to be assessed via Written Proposal. Cultural Fit Criteria Demonstrates Supplier’s proposition on delivering a successful Alpha and Beta for Project B mentioned above addressing GDS Service Manual (with focus on technological capability and approach) - (10%) Demonstrates how the Supplier will work collaboratively with the host organisation and other suppliers towards successful delivery - with reference to previous examples (5%) Demonstrates how the Supplier will upskill and provide knowledge transfer to CQC - (5%) Cultural Fit Criteria to be assessed via Presentation at CQC Head Office. Anticipated dates of presentation- 20th/21st/24th April 2017 Payment Approach Fixed price Assessment Method Written proposal Presentation Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range the budget range for one year is from zero commitment (£0) to £667,580 +vat. the contract will be used to deliver specific outcomes and outputs by bringing in a supplier with the expertise to deliver the services. it is estimated the contract will last for 1 year with a provision to extend for a further year should additional services be required. fixed price agreement based on delivery of outputs. payments likely to be in two instalments within both alpha and beta phases of each project. more information on payment structure to be provided following shortlisting to inform price submission.