CCDE17A02 - Provision of a Training Programme to Drive Cultural Transformation within Immigration Enforcement

Tender description

1.1 Immigration Enforcement (IE) contributes directly to the Home Office core priorities of reducing immigration, cutting crime, preventing terrorism and supporting growth. Immigration Enforcement is responsible for robust enforcement of the immigration law and for tackling the criminality behind illegal migration. 1.2 The coming year will see many challenges and opportunities for Immigration Enforcement. The changes and new powers conferred by the Immigration Act will support us in our efforts to work with public and private sector partners to make it increasingly difficult for people to remain in the UK unlawfully and profit from immigration abuse. 1.3 A key objective for Immigration Enforcement will be for us to transform our capability and productivity to meet these demands. Our transformation will be underpinned by a new enforcement strategy, framed around the 4 Ps; Prevent, Pursue, Protect, Prepare. This is a model used in the wider law enforcement and intelligence community. 1.4 However IE has continued to see a year on year increase in Bullying, Harassment and Discrimination (BHD) scores in its annual People Survey results. 1.5 Immigration Enforcements immediate focus is the design and delivery of a transformational Conflict Resolution Program. This will form part of our Bullying, Harassment and Discrimination action plan 2016-2018. 1.6 A key part of the Conflict Resolution Program is to equip staff with a range of practical skills and techniques to drive cultural change leading to increased employee engagement and wellbeing (reducing employee stress, absence and sickness) by addressing workplace issues including BHD, relationship breakdowns, communication problems and personality clashes. The aim is to change the culture in IE through increased awareness of behaviours, education of staff, building resilience and understanding how to reduce instances of BHD. 1.7 Through a structured Early Conflict Resolution program within IE we can deliver: 1.7.1 A future focused and solution focused approach to resolving conflict at the earliest opportunity which will restore trust amongst management and employees and equal a win/win situation. 1.7.2 Deliver a faster and more immediate impact by addressing the root cause of the situation. 1.7.3 Resolve conflict in a personable and trusted manner which restores and builds relationships which directly increases employee engagement. 1.7.4 Light touch approach to conflict is highly likely to improve morale and productivity and reduce time spent on grievances and the formal complaints procedure. 1.7.5 Increase staff engagement and reduce BHD scores in the annual people survey results.