CCZI17B56 - Provision of XRD Support Agreement

Tender description

The scope for this requirement is to provide a routine preventative maintenance and support contract for the instrument identified by the serial number DY2839. The scope of the agreement shall cover the XRD system, but not any peripheral equipment, though the Potential Provider shall be capable of supporting peripheral equipment if required and as an optional extra to the basic cover. It is likely that CAST will have an ad-hoc requirement for staff to be trained in the use the system. The contract shall therefore include the provision for expert advice and training to be arranged if required and separately to the maintenance and support agreement. The support contract shall include: 1. Two (2) routine maintenance visits per annum (May and November) 2. The replacement of parts and consumables associated with the completion of the routine maintenance visits (spares kit) 3. Breakdown labour 4. Telephone support