Telecommunications-infrastructure maintenance services

Tender description

The Western Isles Connected Communities Broadband Network (CCBN), currently owned & operated by HIE, delivers wholesale broadband access to 5 public sector & 2 private sector customers. It delivers broadband services to both public & private sector providers, inc. residential customers, throughout the Western Isles. In order to support the continuing operation of the CCBN, HIE require a supplier to assume responsibility of field maintenance (proactive & reactive) & the installation & commissioning of CPE. The supplier will be responsible for the future installation, commissioning & decommissioning of equipment required to support the ongoing operation of the network as a result of the DSSB fibre enabled infrastructure rollout (inc.reconfiguration of existing network equipment). HIE are formulating an exit strategy from the CCBN & the supplier will work with HIE in order to achieve this aim. The scope of the services required to support the operation of the network can be summarised as follows: — Fault Investigation & Resolution Management; — Reactive and Proactive Maintenance; — Moves, Shifts and Changes of equipment and PRTG Network Monitoring Sensors; — Network System Administration and Security; — Equipment Installation; — Equipment Repair; — Spares Management; — Network Decommissioning.