Customer Information Consultancy - re-tender

Tender description

Information and Smart Ticketing, part of Transport for the North, is now seeking a consultancy partner to help us to develop and expand our thinking for customer information across the north, and to produce a 5-year implementation plan including delivering on these key tasks: • Test, challenge and refine the Customer Proposition, particularly in relation to customer information • Set out a detailed 5-year implementation plan which will deliver the customer proposition for the North. Invitation to tender documents must be downloaded from WYCA's e-tendering website https://in-tendhost.co.uk/westyorkshireca/aspx/Home. Hover on and select, 'Tenders' followed by, 'Current' and, 'View Details'. There is a registration process, if not already registered. Log in to gain access to the project and invitation to tender documents. Please note, it is not enough to simply click, 'Express Interest'; interested parties MUST log in and download the documents.