Contact management software package
Details
- Value
- GBP 1,000,000
- Topic
- Software package and information systems
- Published
- 10 March 2017
- Submission
- 10 April 2017
- Source
- TedNotices
Tender description
The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact. The purpose of this Procurement is to procure a solution ideally based on a Commercial-off-the-Shelf (‘COTS’) product combined with configuration/customisation and implementation services to deliver a contact centre platform. Sovereign is seeking a Solution that will allow us to be more flexible in our contact channel offering and how we manage resident contact.
Timeline
- Completed: Tender published10 March 2017Current notice
- Completed: Submission date10 April 2017
About the buyer
Sovereign Network Group is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 48333000 · Contact management software package
- 48422000 · Software package suites
- 48517000 · IT software package
- 72000000 · IT services: consulting, software development, Internet and support
- 72200000 · Software programming and consultancy services
- 72210000 · Programming services of packaged software products
- 72211000 · Programming services of systems and user software
- 72212000 · Programming services of application software
- 72212333 · Contact management software development services
- 72212517 · IT software development services
- 72212900 · Miscellaneous software development services and computer systems
- 72260000 · Software-related services
- 72262000 · Software development services
- 72263000 · Software implementation services
- 72268000 · Software supply services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sovereign-network-group.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sovereign-network-group.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sovereign-network-group.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sovereign-network-group.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sovereign-network-group.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sovereign-network-group.gov |
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