IT services: consulting, software development, Internet and support

Tender description

The establishment of a Framework to allow the Department to deliver its Transformation Agenda by providing: — A high quality, proactive, personalised service to customers; — Delivery of services in a more efficient, flexible and integrated way; — Support for new work management practices and procedures; — Support to maintain and extend its implementation platforms; — delivery of eGovernment objectives. The first contract to be awarded pursuant to this competition is to deliver consultancy support for Technical Change services to extend the Department's Business Object Model Implementation (BOMi) to include a Project to extend and re-use BOMi functionality for PRSI Refunds incorporating an On-line Service as more particularly described in this RFT. The establishment of a Framework to allow the Department to deliver its Transformation Agenda by providing: — A high quality, proactive, personalised service to customers; — Delivery of services in a more efficient, flexible and integrated way; — Support for new work management practices and procedures; — Support to maintain and extend its implementation platforms; — Delivery of eGovernment objectives. The first contract to be awarded pursuant to this competition is to deliver consultancy support for Technical Change services to extend the Department's Business Object Model Implementation (BOMi) to include a Project to extend and re-use BOMi functionality for PRSI Refunds incorporating an On-line Service as more particularly described in this RFT.