TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
Details
- Buyer
- Transport for London
- Supplier(s)
- GfK NOP Ltd, Level 18
- Value
- GBP 2,813,712
- Duration
- 4 years
- Topic
- Survey services
- Published
- 1 March 2016
- Source
- ContractsFinder
Tender description
Provision of Staff and Information Survey (SIS), where research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
Timeline
- Completed: Award date1 July 2015
- Completed: Award published1 March 2016Current notice
- Completed: Contract expiry date30 June 2019
About the buyer
Transport for London is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79311000 · Survey services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@transport-for-london.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@transport-for-london.gov |
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