Closed tender

Genesys Licences and Support

Details

Buyer
Suffolk County Council
Value
GBP 125,000
Topic
Software package and information systems
Published
1 March 2016
Submission
16 March 2016
Source
ContractsFinder

Tender description

Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for first, second and third line support. Incident SLA's. Technical Support. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk. Assistance with developing and delivering new contact centre solutions. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS. Provision of any future licenses for Genesys products.

Timeline

  1. Tender published1 March 2016
    Current notice
  2. Submission date16 March 2016

About the buyer

Suffolk County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems
  • 72000000 · IT services: consulting, software development, Internet and support

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Decision makers

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