Performance review services

Tender description

An Post, established in 1984, operates the National Postal Service. Every working day An Post staff collect, process and deliver more than 2.5 million items of mail to 2 200 000 business and residential addresses. The quality of service is monitored by and independent operator and reported to An Post. An Post wish to set up a single party framework agreement for the design, implementation and operation of an End to End Quality Measurement System for single piece mail in accordance with the European and Irish CEN Standard EN 13850:2012 (or equivalent standard). An Post will provide the real mail flow information upon which the statistical designs are to be based. The system must provide an in-depth quality measurement (together with) as well as diagnostic information as to any operational causes of failure. Suppliers who wish to be considered for inclusion in the tender process must express their interest and complete the accompanying Pre-Qualification Questionnaire.