WP1259 - User Researcher Specialist for Services Programme

Tender description

Summary of the work The GDS Services Programme exists to improve end-end services as perceived by the user. We are embarking on a new alpha to test whether creating networks of people across government working on transactions that contribute to fulfilling a user need will be a good way of improving the end-end services. Specialist role User researcher Expected Contract Length 3 months Latest start date 16/01/2017 Maximum Day Rate £500 Early Market Engagement None Who Speclialist Work With Multi-disciplinary team- Network Manager, Content Designer, Service Designer What Specialists Work On Support the facilitation of two multi-disciplinary service networks **Identification and agreement of the user need that provides the ‘purpose’ of the service **Analysis of the user research (carried out by departments) and identification of common personas, user needs, gaps. **User journey mapping around the user need, across the transactions ** Identification of issues in the user journey using data including the performance platform, leading to a balanced scorecard ** Support user research activities within services programme Skills & Experience • Demonstrable knowledge, experience in and passion for user centered design practices for service development • Proven experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys. • Proven experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods • Proven experience of presenting user research findings in a wide variety of formats and contexts. • Proven experience of working in an agile development environment with designers and developers and product managers to create new digital products and services Nice to Haves Previous experience of working with Government Digital projects or programmes that have been through the service assessment process. Work Location Government Digital Service Aviation House 125 Kingsway London WC2B 6NH Working Arrangments 5 days a week; Possilble breakdown: 3 days per week working with Networks Team and two days per week supporting user research activities across the programme Security Clearance Minimum Baseline Personnel Security Standard Additional T&Cs Standard Cabinet Office Terms and Conditions apply No. of Specialists to Evaluate 3 Cultural Fit Criteria • Transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers No questions have been answered yet.