The Provision Of Support, Maintenance and Development of Oracle E-Business Customer Relationship Management (CRM) System & CRM Parking Permits System

Tender description

Dublin City Council proposes to award a contract for the Support, Maintenance, Development of Oracle E-Business CRM system and Parking Permits system for a period of 3 years from contract commencement, with an option to extend the contract for a period or periods of up to 12 months with a maximum of two such extensions under the same terms and conditions, based on annual reviews of operations. The contract is for the provision of the following services : System support/issue fixing – support and fixing of issues arising in Oracle Applications Release 11 and Release 12 Development /Enhancements / Customisations – definition, project management and implementation of customisations or enhancements arising in relation to interfaces with other systems or departmental business processes. Development of reports. Assistance in future system developments. The development, implementation and support of Oracle Business Process Execution Language (BPEL) for the management of interfaces to external systems.