Senior Digital Service Manager for NOMS Digital Studio

Tender description

Summary of the work You will be someone who has a proven track-record in Digital Delivery, applying Agile methodologies with exceptional stakeholder management skills. A demonstrable passion for user-centred service delivery and improving the services we offer to some of the most vulnerable and marginalised in our society. Specialist role Service manager Expected Contract Length SoW will date to the 31/03/2017. Subsequent SoWs called off in 3 month periods up to 24 months. Latest start date ASAP Maximum Day Rate 900 Who Speclialist Work With The post-holder will be responsible for approximately three cross-disciplined, agile delivery teams, as well as potentially a number of suppliers providing managed service resource for projects. The post will report to Head of Digital, and will work with a range of senior stakeholders across the Department. What Specialists Work On The role is responsible for delivering a number of products within the NOMS portfolio, that meet the Service Standard and are best in class, giving the same level of digital experience users expect from daily interaction with the most respected web services. Responsible for continuous service delivery, developing/delivering changes/improvements as necessary. Represent your service to senior stakeholders, using data to create a compelling product vision. Engage technical staff and suppliers to define the best system/platform configurations to achieve business/user objectives. Lead and develop a high-performing team, embedding agile working practices and a digital by default culture. Skills & Experience • Leadership in successful digital service delivery; successful design, delivery and ongoing management of high quality services which maximised opportunities offered by technology • Expertise in analysing and using customer insight and user and performance data to design and continually improve digital services to fully meet user needs in a convenient and straightforward way • Practical success in interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels • A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers • Experience of current agile project management practices, open source, cloud platforms and digital services • Articulate and credible at a senior level across the civil service, delivering inspiring, engaging and meaningful messages about future direction • Display strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes • Send CV to lauren.bradley@justice.gsi.gov.uk before the closing date. Nice to Haves • Champion the strategic importance of people, talent management and development issues, building a strong culture of continuous learning and knowledge sharing between specialists and generalists • Create a team that is viewed as an exemplar of high quality across the civil service and beyond, making the department an enviable environment to work in Work Location Furnace Hill, Sheffield (with some time in London) Working Arrangments The role is Sheffield-based, but there may be travel involved to other regions of the country including London. There is a £5000 limit on travel expenses: expenses will only be covered for meetings outside of Sheffield. Travel between Sheffield and the supplier's location will not be covered. No. of Specialists to Evaluate 5 Cultural Fit Criteria • We challenge the status quo:  we aim to understand the reason behind ‘the way things have always been done’ to see if there is a better way to do things • We respect each other in our different opinions and are constructive in feedback • The unit of delivery is the team - we have no individual heroes, the stars are the teams as whole entities • We aren’t afraid of conflict:  we surface tensions and conflict early, and address them promptly • We believe empowered teams deliver the best products: those who are doing the work should and do have the greatest understanding of the work - so ask the team! • We inspect and adapt regularly to continuously improve; learning from failure not blaming individuals • Working product in the hands of users early and often • Products degrade quickly, so we regularly iterate and improvement our products ongoing • Collocating the people, skills and knowledge you need is the best way to deliver • Measure progress by what value you deliver • Keep focus on quality, making sure the whole team is aware of any debt taken on • Keep it simple and do less, whether that for  features in the product or the way you are delivering Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers 1. What level of Security Clearance is required for this post? Basic Clearance (Disclosure Scotland) 2. Is there a limit to how many CVs I can provide? No. 3. Is working from home one day a week (Friday) acceptable for this role? Working from home 1 day per week is acceptable, though some flexibility on the day of the week would be required in order to accommodate business need. 4. Is it possible to confirm that the closing date for this is close of play on the 6th of December? There hasn't been a time specified so far. Many thanks. Yes, all responses must be received by COP 6th December to be considered. 5. The role is titled Service Manager but the description is much more focused on a Delivery Manager role. Please can you clarify. This is a service manager role, not a delivery role. Its focuses across a portfolio of work and not a single team and requires senior stakeholder engagement as a principle responsibility. It is responsible for the delivery of the work within that portfolio, but for a single product. A senior manager within the digital team is needed to both manage a range of senior stakeholder to clear the way for delivery and to provide challenge to the delivery teams to ensure delivery is as efficient and high quality as possible.