Senior Digital Service Manager for NOMS Digital Studio

Tender description

Who Speclialist Work With The post-holder will be responsible for approximately three cross-disciplined, agile delivery teams, as well as potentially a number of suppliers providing managed service resource for projects. The post will report to Head of Digital, and will work with a range of senior stakeholders across the Department. What Specialists Work On The role is responsible for delivering a number of products within the NOMS portfolio, that meet the Service Standard and are best in class, giving the same level of digital experience users expect from daily interaction with the most respected web services. Responsible for continuous service delivery, developing/delivering changes/improvements as necessary. Represent your service to senior stakeholders, using data to create a compelling product vision. Engage technical staff and suppliers to define the best system/platform configurations to achieve business/user objectives. Lead and develop a high-performing team, embedding agile working practices and a digital by default culture. Where the Work Takes Place Furnace Hill, Sheffield (with some time in London) Early Market Engagement Working Arrangements The role is Sheffield-based, but there may be travel involved to other regions of the country including London. There is a £5000 limit on travel expenses: expenses will only be covered for meetings outside of Sheffield. Travel between Sheffield and the supplier's location will not be covered. Work Location Furnace Hill, Sheffield (with some time in London) Security Clearance Additional T&Cs Skills & Experience Leadership in successful digital service delivery; successful design, delivery and ongoing management of high quality services which maximised opportunities offered by technology Expertise in analysing and using customer insight and user and performance data to design and continually improve digital services to fully meet user needs in a convenient and straightforward way Practical success in interpreting user data and feedback to design and implement channel shift strategies to move users from traditional to digital delivery channels A high degree of market awareness, with demonstrable experience of innovative approaches to procuring services and of managing relationships with suppliers Experience of current agile project management practices, open source, cloud platforms and digital services Articulate and credible at a senior level across the civil service, delivering inspiring, engaging and meaningful messages about future direction Display strong negotiation skills and the ability to influence external partners, stakeholders and customers to secure mutually beneficial outcomes Send CV to lauren.bradley@justice.gsi.gov.uk before the closing date. Nice to Haves Champion the strategic importance of people, talent management and development issues, building a strong culture of continuous learning and knowledge sharing between specialists and generalists Create a team that is viewed as an exemplar of high quality across the civil service and beyond, making the department an enviable environment to work in No. of Specialists to Evaluate 5 Cultural Fit Criteria We challenge the status quo:  we aim to understand the reason behind ‘the way things have always been done’ to see if there is a better way to do things We respect each other in our different opinions and are constructive in feedback The unit of delivery is the team - we have no individual heroes, the stars are the teams as whole entities We aren’t afraid of conflict:  we surface tensions and conflict early, and address them promptly We believe empowered teams deliver the best products: those who are doing the work should and do have the greatest understanding of the work - so ask the team! We inspect and adapt regularly to continuously improve; learning from failure not blaming individuals Working product in the hands of users early and often Products degrade quickly, so we regularly iterate and improvement our products ongoing Collocating the people, skills and knowledge you need is the best way to deliver Measure progress by what value you deliver Keep focus on quality, making sure the whole team is aware of any debt taken on Keep it simple and do less, whether that for  features in the product or the way you are delivering Assessment Method Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range 900