Cloud Infrastructure Engineers - Resource as a service - PS/16/239

Tender description

Why the Work is Being Done In line with government policy, the Agency has set out to transform its ICT estate to a digital, cloud hosted, open source, multi-supplier environment within a cloud-hosted environment to deliver a transformed ICT estate and reduce total cost of ownership. This request is to support the DVLA pipeline of work providing Cloud Infrastructure Engineer (Infrastructure Engineer) resource as a service that will supplement the existing DVLA resources. Problem to Be Solved In order to support the pipeline of work the level of in house expert knowledge needs to be supplemented in order to continue support the delivery of the pipeline. The initial commitment is for 8 Cloud Infrastructure Engineer resources to be provided preferably by 3rd January but no later than the 16th January. A further commitment for 7 Infrastructure Engineers (Cloud, UNIX, NOSS, SOC) to be provided from the 1st February 2017. The contract will also be able to provision for a further 10 Infrastructure Engineer resources over the life of the contract to be provided as and when required. Who Are the Users Multiple both internal and external customers. The resources will be required to supplement the existing Cloud Infrastructure Engineer (Infrastructure Engineer) community staff. The Cloud Infrastructure Engineer (Infrastructure Engineer) resources will manage IT systems on site and in the cloud. They will also support software and infrastructure development projects. The role holder will be expected to work with minimal supervision. Early Market Engagement Work Already Done Existing Team A team of in-house Cloud Infrastructure Engineer (Infrastructure Engineer)resources exist. This resource will bolster current skills on an as needed basis with an initial commitment for 8 resources to be provided preferably by 3rd January but no later than the 16th January. A further commitment for 7 Infrastructure Engineers (Cloud, UNIX, NOSS, SOC) to be provided from the 1st February 2017. The contract will also be able to provision for a further 10 Infrastructure Engineer resources over the life of the contract to be provided as and when required. Current Phase Beta Work Location DVLA Morriston, Swansea Working Arrangments 5 days a week (40 hours) To be available on rota basis to undertake out of hours activities and provide on call cover to support the service. Security Clearance Must be SC Cleared and be able to evidence. Additional T&Cs Shortlisted suppliers must be available for telephone interviews between 28th and 30th December 2016. Skills & Experience A high-level of proven experience of supporting cloud hosted solutions, especially in Amazon Web Services Experience of automated toolsets such as Ansible, Cloudformation, Terraform etc Software Integration and deployment pipelines; Jenkins expertise is preferred. Strong experience with Linux. Undertake infrastructure support activities both on site and 24/7 out of hours on call for cloud based services (initially AWS but likely to include other cloud providers). Nice to Haves Working within a team as a subject matter expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice. Taking a technical lead, promoting knowledge sharing and development of other team members both inside and outside of the group. Supports and stands in for the team leader as necessary. Managing systems within OLA/ SLA, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis Definition of operational processes, (both internal and external) and dealing with customer escalated problems Obtaining information required to diagnose and resolve complex problems. Engages with third parties to jointly resolve product issues. Analyses information and trends, proposing action to resolve problems and enhance service. No. of Suppliers to Evaluate 10 Proposal Criteria Approach and Methodology How the approach or solution meets user needs How the approach or solution meets your organisation’s policy or goal Cultural Fit Criteria • Ability to encourage efficient communication and continuous improvement • Supporting enablement of in-house development capabilities, engaging with staff and creating an environment of knowledge sharing Payment Approach Time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers Budget range maximum day rate of £700 (net) exclusive of t&s. t&s charges only apply for staff that commute over a 75 mile journey in each direction. this is based on the distance that would be reasonable to expect a person to commute to the principal location(s). t&s is only applicable at the following maximum rates (excluding vat): i. for t&s including travel but no overnight stay: suppliers plain day rate plus £45.00. ii. for t&s including overnight stay: suppliers plain day rate plus £90.00.