BFI Unified Communications

Tender description

The main objective of this procurement is to design, supply, install, train and support the Unified Communications technology that the BFI wishes to implement between March 2017 and March 2018 to support agile working and the replacement of existing telephony infrastructure across the BFI. This project will be staged commencing at our Stephen Street site first between January 2017 and July 2017 (migration plus agile working). The other BFI sites will migrate technology shortly thereafter, but capital works by us to implement full agile working will be programmed for a later date. The scope of the project will be as follows: Design, install, configure and maintain a UC solution and associated SIP trunk services including voicemail and video conferencing, and migrate from the existing system at the following sites; BFI Stephen Street, London, W1T 1LN BFI Southbank, London, SE1 8XT BFI National Archive, Berkhamsted, HP4 3TP BFI National Archive, Gaydon, CV35 0BQ The solution should include unified messaging, instant messaging, presence and video/audio/web conferencing and provide capabilities for users to access messages and voice calls with any device, anywhere and anytime for up to 570 staff and 650 physical extensions. Design, install, configure and maintain a Contact Centre solution. This solution needs to be capable of handling multiple queues and approx. a peak of 20 agents and 1 supervisor, located at the BFI Southbank location, handling voice calls for the BFI Southbank Box Office.