District heating

Tender description

Hyde are now seeking tenders for the services involved with communal heating and has split this requirement into 3 lots, namely: —Lot 1: Metering and Billing Services; —Lot 2: Pre-Payment Metering and Billing Services; —Lot 3: Planned and Responsive Maintenance. To provide credit billing services to the relevant community heating schemes. The service will focus on providing monthly heat billing, based on consumption, with elements of electricity and cold water metering in a small minority of instances. The credit billing will need to be undertaken in conjunction with the Data Service comprising the collection and validation of meter readings and consumption data. The Service Provider will also be expected to provide a management service that allows the client access to view information on all residential accounts. The Service Provider will be required to provide planned & responsive maintenance for the installed metering and billing equipment i.e. the meters, AMR, telecoms, data collection systems, software, etc. The pre-payment service will consist of: — Providing various top-up options to residents; — The ability to automatically disconnect the heat supply; — The ability to change the energy service price; — Setting up a database with consumer account data; — Providing annual statements to residents. The pre-payment service will need to be undertaken in conjunction with the Data Service comprising the collection and validation of meter readings and consumption data. The Service Provider will also be expected to provide a management service that allows the client access to view information on all residential accounts. The Service Provider will be required to provide planned and responsive maintenance for the installed metering and billing equipment i.e. the meters, AMR, telecoms, data collection systems, software, etc. Bidders should note that they will be tendering for the Planned and Responsive Maintenance of the community heating ‘Plant and Equipment’, as well as the hot water cylinders (where installed) and central heating equipment located within the Units.