Health and social work services

Tender description

The key objectives of the Procurement are to commission a Non-Emergency Patient Transport Service (NEPT) service across the three Leicestershire CCGs (East Leicestershire & Rutland CCG, Leicester City CCG and West Leicestershire CCG) populations through delivering a high quality service for its patients & stakeholders. A service specification has been developed with its stakeholders which integrates the needs and requirements of the CCGs together with the main stakeholder groups which include the acute hospitals, outpatient departments and NHS community services. Patient needs were reviewed to ensure a fully integrated service specification was developed. This includes patient transport to and from those locations within 50 miles of the Leicestershire & Rutland boundaries for reason of patient residence, choice and NHS service delivery. Arden & GEM CSU is conducting this procurement exercise on behalf of the three Leicestershire Clinical Commissioning Groups (CCGs), West Leicestershire CCG, East Leicestershire and Rutland CCG and Leicester City CCG (WL CCG, LC CCG and ELR CCG), to seek suitably qualified and experienced providers to deliver the Non-Emergency Patient Transport Service for Leicester, Leicestershire and Rutland. Transport to healthcare has been identified as a priority by local healthcare providers and has been recognised as a strategic policy issue. Barriers that prevent access to health services for the most vulnerable and therefore contribute to health inequality should be removed. The National Service Framework part 1 (NSF) outlines key standards and markers of good practice for specialist services (including renal care, chemotherapy and radiotherapy), and suggests that good transport plays a vital role in the formation of patients' views and attitudes towards their treatment. The aim is to reduce demand for acute emergency care services and increasingly meet people's needs in lower acuity settings, including self-care. The objective is for a service capable of delivering a high quality, dignified and safe NEPTS to patients, ensuring all eligible patients are able to travel to and from the community or acute healthcare setting in a timely manner, without adverse impact on their medical condition.