Digital Experience Web Design

Tender description

Why the Work is Being Done Bassetlaw has been digital for the past two years. During that time it has learnt many things some of which most Councils have yet to experience as their journey has just begun. It is time for change, building upon the success the Council which to transform and broaden the number of services facilitated on-line. Over the next 3 months it wishes to re-think customer experience and concentrate on subjective rather than objected enhancements. Problem to Be Solved Clear and concise website design to heighten user experience and as well as a responsive website Who Are the Users As a citizen of Bassetlaw I need to easily navigate and transact so that I can find information and access council services Early Market Engagement Work Already Done Existing Team The Council currently has a transformation team which concentrates on not only improving user experience but also develops the framework for the rest of the Council to adhere to. The digital platform is supplied another supplier and the CMS used is Umbraco 7 Current Phase Alpha Work Location Worksop Working Arrangments The Council needs expertise with the web design phase of the transformation programme. Taking the latest research into account it needs to develop a framework which can support the organisational transformation agenda for the next four years. Security Clearance Additional T&Cs Skills & Experience Demonstrate experience of research in webdesign Demostrate the ability to focus on Customer Expereince Demonstrate knowledge of user testing Demostrate knowledge and experience of providing a multi-departmental website design Demonstrate an understanding of Local Government and especially DIstrict Councils Web Design for accessability with associated accreditation Ability to profile customers to enable, by design, to increase digital takeup Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Approach and methodology Estimated timefames for the work Value for money How the approach or solution meets the Councils and its' Customers needs •How the approach or solution meets the Council's policy or goal Cultural Fit Criteria Share knowledge and experience with the team - five points Be forward looking and not take a silo approach - five points Be inclusive and develope for all types of users - five points Payment Approach Capped time and materials Assessment Method Written proposal Case study Work history Reference Presentation Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range