Digital by Design - Delivery Support Phase 3

Tender description

Summary of the work A supplier who can deliver technical solutions in partnership while coaching our staff. We need approximately 13 individuals initially reducing to around 6 towards the end. Programme Manager, BusinessArchitect, Tech Architect, UX lead, Dev Ops/Infrastructre, QA, Tech Lead, Delivery Manager, and several Developers and Business Analysts. See our Blog: http://www.digitalstockport.info/ Expected Contract Length Around 8 months. Expected to end by mid September 2017. Latest start date 3/1/2017 Budget Range Estimated to be £1.2 million. Why the Work is Being Done The Council’s budget has significantly reduced with further reductions in funding expected. The programme proposes a significant investment in digital technologies and business transformation as an enabler to service reform projects. A wide range of technologies will be implemented to support systems integration and service redesign. The aim is to release functionality to the public as soon as it's viable, and then to continuously improve in conjunction with users. The vision is this enhanced technological capability and the accompanying change will support a shift in our relationship with users enabling services to deliver better outcomes and better value for money. Problem to Be Solved Citizen records are held on a number of systems that need to talk to one another to provide a single holistic view of a citizen to allow better decision making and early identification of issues. We'd like to improve our online IAG and forms to reduce staff effort. We'd like the transaction process to be automated and fully end to end where possible to reduce re-keying. We need a supplier to partner with to provide programme advisory advice and technical solutions on work to integrate legacy systems, who will share their knowledge whilst using their specialist skills to deliver. Who Are the Users As a citizen of Stockport I want to report faults or request things online and to be able to know how this request is progressing so that I don't need to call to find out what's happening or wait too long for it to be actioned. As a citizen of Stockport I want the council to know what contact I have had with them across all their services so that they can see me as a whole person and not just a single issue, so I don't need to repeat myself and better judgements are made about my needs. Work Already Done The council has been developing digital solutions for citizens. Success is the release of Minimum Viable Product solutions which can be reused to build more functionality in future. So far we have built: A cloud based web publishing platform built with .Net Core, AWS and Contentful. A single Sign on Service for citizens using Auth0, .Net Core. A citizen personalisation database using Microsoft SQL Server. An API access layer for on-site back-office systems using .Net 4.5. Business Intelligence reporting automation using Python and Postgres. A continuous integration pipeline. Existing Team We have a number of workstreams which comprise of a mix of supplier, contract and SMBC staff. Teams are cross-functional with roles including Product Owner, Delivery Manager, Business Analyst, Developer, UX, QA. In addition there is a programme management office providing administrative support and leadership - roles here include: Programme Manager, Information Governance, Tech Architect, Business Architect and programme support and administration. Current Phase Beta Skills & Experience • Proven track record of providing professional digital consultancy to enable SMBC to work in partnership to create a sustainable digital service • Substantial experience of providing user-centric design of services based on GDS design principles or similar with an emphasis on user experience integrated into agile software delivery • Agile methodology used as standard with evidence of considerable degree of business engagement • Extensive experience in a government / public sector digital transformation setting • Extensive experience in a supportive/coaching role to develop internal skills/abilities • Evidence of championing open standards and open source principles • Evidence of building modern software fit for use on a multitude of devices and platforms • Evidence of building integration interfaces and technologies using APIs, database interfaces and other routes eg robotics • Experience of deploying applications to and working with AWS • Experience of using of support and testing technologies for continuous intergration such as Docker, Make/Gulp, Selenium, XUnit, Git • Experience of building software on various database platforms including SQL Server and Postgres • Experience of working with development languages / platforms such as ASP.NET Core, C#, JavaScript, jQuery and using test driven development an SOLID object oriented code. • Experience of effective estimation and sizing techniques to prioritise product and programme delivery Nice to Haves Experience of working with data, building data structures, warehouses and analysis / business intelligence Work Location Stockport Council premises, Stockport town centre. Working Arrangments It is preferred that suppliers work at Stockport Council premises, in cross-functional teams, alongside contactors and SMBC staff in order to facilitate knowledge transfer No. of Suppliers to Evaluate 10 Proposal Criteria • Technical solution • Approach and methodology • Ability to support SMBC to implement the technical solution • Estimated timeframes for the work • How supplier identifies risks and dependencies and offers approaches to manage them • Team structure • Value for money Cultural Fit Criteria • Work as a team with our organisation and contractors • Collaborative and transparent • Focused on continuous delivery • Solution Oriented • Share knowledge and experience with other team members • Working effectively as part of a multi-disciplanary team Payment Approach Capped time and materials Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Hello. How many Stockport staff will the supplier be working with and coaching? The ITservice has120people.Around60 will be directly be involved the delivery.This will consist of approximately the following:contractors(10), fixed term(30),and council staff(20).At the programme leadership level the supplier will support/coach the technical architecture,business prioritisation,design roles,and will support the programme-manager in the design and organisation of the programme and the Agile development/delivery teams.You'll support the delivery teams by providing candidates to directly deliver software within cross-functional teams,whilst supporting teams to develop high-quality Agile practices.The supplier will be expected to support the development of communities of practice for the different team roles(Developers, Business Analysts,etc) 2. What is the currently technology stack and tools being used. e.g, Java, Net, REST, Docker, AWS ASP.net Core for MVC, C#, jQuery, Git, Docker, Selenium, AWS 3. Will proposed teams be supplementing existing delivery teams, or forming new ones that work with central functions and other delivery teams? Supplementing cross functional teams comprising of suppliers, contractors and in-house staff. 4. As the project is moving into a Beta, is there a public Alpha available to look at? The beta website will officially be available in the coming few weeks via www.stockport.gov.uk and a version is currently viewable at beta.stockport.gov.uk. 5. Is there a typical team composition that you would to continue to follow (for example, three developers, QA, WebOps, BA, PO, DM and a UX/UR)? Trans are cross functional agile feature teams, but composition is agile and dependant feature requirements – each includes DM,PO,BA and UX capacity and a number of developers. Some resources will be shared where possible. 6. Can SMBC please confirm whether the £1.2 m budget mentioned is for spend with the selected supplier or whether this is a wider project budget? £1.2m is for the supplier from Jan- Sept. 7. Can you confirm that SMBC are planning to continue with the products and technologies used in the work that you have already completed and if so provide more details of these? All previously development technologies as part of our digital programme will be continued and improved. The aim is to open source all of the code produced and to iterate and build on this platform into the future. Core parts of the platform include content management platform, account/registration/portal component, integration hub 8. A number of the roles listed in the current team are also listed as being needed in the Beta team. Is the existing team being replaced, or enhanced? The current teams are fluid and dynamic. The existing teams will be added to / enhanced to deliver the next phase of work.