Expired contract

Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement

Details

Buyer
Liverpool City Council
Supplier(s)
Freedom Communications (UK) Ltd
Value
GBP 1,691,465
Duration
3 years
Topic
Telecommunications equipment and supplies
Published
20 October 2016
Source
ContractsFinder

Tender description

Contract to replace the current contact centre infrastructure including: ? Web (Knowledge Management System & Co Browsing). ? Speech Analytics. ? Speech Dial. ? IVR. ? Replacement of all current Call Pilot functionality ? Work Force Management (Support and maintenance).

Timeline

  1. Award date9 May 2016
  2. Award published20 October 2016
    Current notice
  3. Contract expiry date31 May 2019

About the buyer

Liverpool City Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 32500000 · Telecommunications equipment and supplies

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Decision makers

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