Delivery Lead for Business Change & Communications

Tender description

Summary of the work Transformation change programme is looking to mature the business, functional, service providers SIAM service operations capability, on board other Home Office IT services into SIAM model, including benefits realisation. Leading business change activities across workstreams including single source of truth, demand management, asset management (cmdb), service management, capability & transformation. Specialist role Delivery manager Expected Contract Length 6 months initially Latest start date 01/12/16 Maximum Day Rate £725 Who Speclialist Work With The Business Change Delivery Lead will work primarily as the lead across a cross-functional programme delivery team including some aspects of agile. Other business stakeholders across the Home Office will need to be managed and updated with latest developments and progress. What Specialists Work On Lead the business change workstream delivery for transformation across a number of programme workstreams. Manage stakeholders, communications, change impacts and business change deliverables across the workstreams. Skills & Experience • Have 10+ year’s prior experience of managing complex, matrix managed transformation change programmes with a responsibility for leading a team in business change • 5+ years solid organisation design and service model design & implementation • Be able to set up and have had experience using business change toolkits with respect to communications, training and business change • Be comfortable dealing with ambiguity and able to elicit the necessary information from programme team and stakeholder, customers and suppliers, to understand the wider context • Have 10+ years working in traditional waterfall projects with a responsibility of communications, end user training, change impact, stakeholder engagement and management, change network set up and management. • Be able to coach and mentor permanent members of staff in the use of business change tools and templates • Have the stakeholder management skills to work with senior stakeholders to understand the issues experienced bringing them to successful conclusion • A visibile and solid track record of delivery in business change, communications and training. Nice to Haves • Current SC HO Clearance • Prior experience working in the Home Office Work Location 2 Marsham Street, London SW1P 4DF. Travel to other locations will be required. Working Arrangments Monday to Friday. A professional working day, hours and working pattern are needed to deliver the changes effectively. Mainly based from our office near Westminster, London. Security Clearance Current SC clearance. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) • Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) • Demonstrate collaboration and working well across teams • Demonstrate leadership, team building skills, coaching and mentoring across the wider programme Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Are you looking for an experienced Business Change lead who has a good grasp of IT Service Management OR an experienced IT Service Management lead who can demonstrate experience in Business Change? An experienced Business Change lead who has a good grasp of IT Service Management and has done this before