Software support services

Tender description

This request for tender is intended to establish the following arrangements: i. A multi-vendor framework agreement for the provision of Drupal Development and Support Services (Lot 1) to run for a period of 4 years subject to with- and without-fault termination. No more than 5 vendors will be selected to participate in the framework agreement. Customers will purchase from the framework by means of individual contracts concluded on foot of mini- competitions conducted according to the rules described in Appendix III. ii. A framework agreement with a single supplier for the provision of SugarCRM Development and Support Services (Lot 2) for a period of 4 years subject to with- and without-fault termination. Specific contracts will be concluded between the Supplier and 1 or more customers of the framework without further competition (where the customers elect to use the framework) and subject to the general terms and conditions defined in the framework agreement augmented by contract- specific terms and conditions where necessary. iii. A contract for the Supply of a Data Analytics Solution with an indefinite Support and Maintenance Agreement (Lot 3) subject to annual non-automatic renewal and with- and without-fault termination. See tender documentation for further details.