Repair and maintenance services

Tender description

Southampton City Council (SCC) provides an emergency monitoring service for over 3 800 elderly/vulnerable people living independently within supported housing through warden call systems. These systems provide emergency support and assistance that are potentially life critical to our customers. For this reason there are robust business continuity arrangements in place to ensure that this service remains fully operational 24/7. The contractor will be expected to observe the critical nature of these systems and ensure that the appropriate response is given, especially to critical events when the service is unavailable to customers. The range of services required include, but is not limited to: Internal/external CCTV service; Emergency alarm systems; Door entry control; Remote monitoring including to rooftop plant rooms in Weston. The purpose of this contract is to provide a comprehensive, high-quality and cost-effective planned preventative and reactive maintenance service with a single company for a period of 48 months with the option for a further 12 months.