Software package and information systems

Tender description

The Authority is seeking to establish a Framework Agreement to provide it, and other Contracting Bodies access to a sole supplier who would work in partnership to meet the Parties requirements in delivering software and hosting services supporting their business needs. These requirements will be called off the framework in the following services; — Microsoft Enterprise Agreement — General Software Services — General Hosting Services. The Supplier will be required to work with the Authority to manage the overall requirements / scope of the services. The Supplier will need to demonstrate and maintain their market expertise / knowledge in undertaking work called off from the Framework is of the highest quality and industry best practice. The Supplier will maintain an audit and asset management of all Services procured by any of the Contracting Bodies through the Agreement that is available to the Authority This must as a minimum include, the Contracting Body, contract expiry, renewal costs and early termination cost information. The Supplier will maintain expert market intelligence in software solutions and where necessary undertake pre market engagement / analysis to identify the most cost effective solution. The Supplier will support the Authority during and post implementation of any software procured through the agreement. The Supplier will ensure continuous improvement and value through ongoing benchmarking reviews; The Supplier will undertake regular reviews of third party contracts and suppliers as well as contract managing this Framework Agreement. The Supplier will undertake any Project Management and consultancy required for individual call offs to support the end to end process management. The Supplier may be required to work with other suppliers to support the end to end process management The Authority and Supplier will work towards a gain share / Rebate — Where the bidder provides services to other organisations the Authority shall reserve the right to receive a percentage of the additional revenue through gain share or rebate. The Supplier shall ensure that any item of software or hosting provided under this agreement has been quality assured before delivery ensuring that all security requirements are complied with. General Software Services and General Hosting Services will be classified as Simple, Medium or Complex using the following definitions: Simple — Where the service is a renewal of an existing service, e.g. renewal of support and maintenance, or is a new requirement for software licences with support and maintenance without the need for project support or implementation support. This work should not exceed 1.5 FTE or 12 hours to deliver Medium — As Simple but will require an element of market analysis prior to more than one quote being submitted to the Authority and the potential to provide implementation support. This work should require between 1.5 and 5 FTE, or 12 — 40 hours, to complete Complex — Where there is a requirement for the supplier to provide market analysis, project management of the end to end process and implementation support. This work would require more than 5 FTE or in excess of 40 hours to complete. Microsoft Enterprise Agreement: The Supplier is expected to: Maintain accurate Microsoft Licence information, for the purposes of budgeting and software asset management. Notify the Authority when the MEA is due for renewal within a suitable timeframe to enable the Authority to consider financial implications and undertake options appraisal. General Software Services The Supplier is expected to: Proactively source software licences and associated services (eg Support and Maintenance, hosting etc), maintain accurate licencing information for all software procured through this Agreement Proactively plan the provision of software budgeting and software asset management. Notify the Authority when software licencing, agreements and maintenance is due for renewal within a suitable timeframe to enable the Authority to consider financial implications and undertake options appraisal. Demonstrate value add from software licensing agreements held by The Authority by best leverage the additional benefits from the software procured through this Agreement. Proactively provide guidance.