HMCTS Change Portfolio – Digital Business Architects

Tender description

Why the Work is Being Done The HMCTS Change Portfolio is a series of business transformation programmes that will radically change how the justice system is delivered as a whole and the individual agencies working within it, to fundamentally changing the way they work by: 1. Increasing productivity and service efficiency 2. Reducing operating costs 3. Improving the user experience This Programme covers the works previously known as the CJS Common Platform and HMCTS Reform. Problem to Be Solved The Digital Architecture function provides guidance and direction to enable the Programmes to deliver: 1. Single Case Information systems, where records are kept in one place 2. Provide the ability to access and update data based on security profile and access rights 3. Enable information to be readily available, easily accessible and shared amongst all Legal Parties and other government departments. Provide a single data source. 4. Provide a “joined up” way of working across Legal parties and government departments 5. Provide a digital operating environment that will optimise building utilisation, minimise transportation, increase procedural efficiency and reduce paper reliance. Who Are the Users The Users may include: 1. The citizen (general public) 2. Her Majesty’s Courts and Tribunals Service (HMCTS) 3. Crown Prosecution Service (CPS) 4. Legal defence community 5. Police 6. National Offender Management Service (NOMS); including Prison & Probation Services 7. Other Judiciary and Legal authorities Early Market Engagement Work Already Done A number of preliminary Discovery and Alpha phases have been completed within the Change Portfolio, using the GDS methodology. However, there are a number of projects as yet to commence Discovery – Alpha – Beta – Live approach to service implementation Existing Team This requirement is for a cross cutting team working across multiple projects within the Change Portfolio. The supplier will be working with rainbow teams consisting of Civil Servants, consultants and supplier personnel across various projects. Current Phase Not applicable Work Location Primarily 102 Petty France, London SW1H 9AJ and Southern House, Wellesley Grove Croydon CR9 1WW and occasionally Rose Court, 2 Southwark Bridge Road London SE1 9HS (the "Base locations”), although some visits to other locations may be required. Working Arrangments The supplier’s team will be required to work primarily onsite at the base location working a five (5) day week. The Service is being delivered against the GDS Service Manual (e.g. agile delivery aligned to scrum methodology). For any work performed at a location different to that of the Base location and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS before being reimbursed. Some national travel is required to support business workshops Security Clearance Disclosure Scotland (Basic Disclosure) which must be dated within three months of the start date. www.disclosurescotland.co.uk/basicdisclosureonline/index.htm Additional T&Cs Any expenses shall be submitted in line with the Ministry of Justice standard Travel and Subsistence policy and agreed in advance of expenditure. Skills & Experience Demonstrate Experience of working in an Agile delivery environment, preferably within the GDS environment Be capable of defining the business processes, transition states and capabilities required to deliver the new target operating model Demonstrable experience of target operating model definition Provide key support to the Business Product Owner in the development of the transformation vision into the Live Service Provide support to Business Leads in prioritising the development pipeline across multiple development teams to deliver the transition states and enable associated business change and benefits Support Programme Management in developing and maintaining the programme roadmap based on transition states and supporting the alignment to benefits Work effectively and flexibly with other architecture domains to develop pragmatic solutions to specific design challenges Challenge user research and MVPs around ability to deliver business benefits and act as the “transformative enough” conscience of the service team Build relationships across programme boundaries to facilitate wider alignment Assist delivery team with story shaping and kick off and provide quality measures and business metrics for the delivery Contribute to the shared understanding of Done within the project teams, and help them understand what’s important; ensuring “value for money” is achieved Able to quickly understand the domain and the different users of the system, the external qualities they need and identify what transformation is required to support them Demonstrable knowledge of process automation and where automation helps most Demonstrable knowledge of testing and quality assurance Demonstrate strong collaboration capability: 1 on 1 leading and guiding skills Demonstrable systems understanding - ability to reason about the system being built, what it is for and where its weak points could be Demonstrable ability to collaborate with development teams Demonsatrable experience of coaching and developing a BAU internal capability Nice to Haves Previous experience of broad business transformation initiatives Demonstrable experience of target operating model definitions within legal/Judiciary environments Experience of defining / implementing business process automation Experience of iterative architectural development Experience of continuous delivery Understanding of microservices and containerisation and how they can be orchestrated to meet business process needs Demonstrate approach to the retention of key staff assigned to the Programmes No. of Suppliers to Evaluate 5 Proposal Criteria Explain your overall Technical Solution, Approach and Delivery Methodology, include a proposed High Level Delivery Plan and resource plan Provide a copy of the proposed team structure; including CVs of members. Provide relevant case studies for the proposed team, identifying the individuals to each case study. Provide contact details of the case study reference Explain the Value Proposition; value for Money, how the proposal will optimise costs, and generate savings. Demonstrate how discounts will be linked to volume and duration Describe anticipated risks and dependencies, and how they will be managed and mitigated Describe how you intend to maintain quality and speed of delivery for individual projects and overall programme, the measures, the evaluation criteria, and the team performance ensuring continuous improvement Propose your approach for enabling digital teams, delivering capability and ensure knowledge transfer is conducted during project closure The System is to be managed by the HMCTS BAU team, please explain how you would achieve a successful migration prior to exit Cultural Fit Criteria Explain the approach for working with rainbow teams, from multiple vendors, across multiple projects at different locations; Cross-cutting teams. Demonstrate how you would ensure collaboration at all levels of project delivery; Users, developers, management Explain how you would maintain a no-blame culture and encourage people to learn from their mistakes; provide examples Payment Approach Time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range