IT services: consulting, software development, Internet and support

Tender description

The requirements have been split into 2 lots/contracts. The contracts for both lots will be for an initial period of 7 years with the option to extend for up to a further 3 years based on 12 month incremental extensions. Lot 1: Outsourced Commodity IT Services for Enterprise Infrastructure, End User Computing and Service Desk. Lot 2: Outsourced Commodity IT Services for Enterprise Networks and Security. Further detail is provided in the procurement documents accessible from contact point in Section I.3). This requirement will cover the following services: — Complete Service Desk provision for the entire organisation (level 1, 2 and 3); — Enterprise Infrastructure to include (but not limited to): — Data Centre Provision; — Server / Storage / Backup / Archive Delivery and Support; — Electronic Patient Record Application Hosting, Maintenance and Management (Epic); — Interface Engine Hosting, Maintenance and Management; — Medical Device Integration Hosting, Maintenance and Management; — Clinical Information Systems Hosting, Maintenance and Management; and — Enterprise Content Management. — End User Computing to include (but not limited to): — Desktop / Laptop engineering / support; — Application Delivery and Application Support; — Virtual Desktops; — Applications Store; — Active Directory; — File Shares; and — Single Sign On. The Service Provider will be responsible for the supply, installation, configuration, optimisation, management and maintenance of a range of technologies, products and services which collectively form the Authority's Enterprise Network and Security provision. This will include in its scope: — Wide Area Network (WAN); — Local Area Network (LAN); — Wireless Network (Wi-Fi); — Perimeter Networks and Security; — Secure Remote Access; and — Enterprise Mobility Management.