Product Owner with specialist skills for UCFS Digital Service Centres OCC

Tender description

Summary of the work The requirement is to procure an individual who has previous experience of setting up and/or operating within an advanced OCC environment. Their main focus will be to provide support and advice to the OCC Management Team as they grow the OCC capability and expand activities to match the design. Specialist role Product manager Expected Contract Length 12 months, with a review on a monthly basis. Latest start date 05/09/2016 Who Speclialist Work With UCFS DSC Programme Team and OCC in Operations What Specialists Work On Delivery of DWP OCC capabilities Ensuring the original thinking and principles for the OCC Design are fit for purpose; Ensuring the key features identified cover the priority areas needed moving forward; Identifying any gaps in the design which will prevent the OCC being effective in the short and medium term; Looking at proposals for OCC ways of working, operating arrangements, business systems and controls as UC expands and volumes and work areas in the OCC increase; and Advising on industry best practices which may have application to the OCC and supporting continuous improvement. Skills & Experience • Experience of designing, developing and implementing a multi-channel operational control centre • Channel Shift and Assisted Digital models • Proven track record of managing stakeholder communities • Understanding of key digital enablers and multi -channel delivery • Understanding of public and/or private sector digital initiatives • A high level of digital literacy and capability • Significant experience in the development and operation of transformational digital services to high volumes of users • Extensive experience of a wide range of digital suppliers and of innovative approaches to sourcing services. • Excellent communication skills • Proven track record of managing stakeholder communities • Proven track record of delivering a multi-channel operational control centre • Ability to work effectively across boundaries • Strong analytical skills and the ability to assimilate large amounts of data • An understanding and appreciation for strategic design and development, coupled with practical application of ideas • A commitment to quality and a willingness to constructively challenge • Ability to generate new and innovative approaches to problems/blockers Nice to Haves • Experience in running a “Live” Digital Service • Experience of working in an agile development environment Work Location Split location between Leeds One Office Park and Hartshead Square Sheffield with other travel also required. Working Arrangments Expectation that post holder will fully integrate into the team and provide expert advice, will need to work flexibly, dependent on demand of the role day to day. Depending on discovery and investigative work some overnight stays may be required. We would still expect that expenses are within our budget limits and provide value for money. Security Clearance Baseline Personnel Security Standard No. of Specialists to Evaluate 15 Cultural Fit Criteria • Work as a team with our organisation and other suppliers • Transparent and collaborative when making decisions • Have a no-blame culture and encourage people to learn from their mistakes Evaluation Weighting Technical competence 45% Cultural fit 20% Price 35% Questions from Suppliers 1. 1. Can you provide any guidance on rate? 2. Can you clarify what the Operational Control Centre is controlling? 3. Is it possible to set up an audio Q&A session? It sounds quite a specific role so we would wish to ensure we match a candidate to the requirements or not submit on at all. Thank you for your questions, please see the answers below: 1.The rate will be competitive in line with DWP guidance.2.The OCC manages the Universal Credit Full Service network. This is a government Digital Service with a number of channels.3.There is no audio Q and A planned at this time – we may reconsider once the vacancy is closed and we have the applications.