Meter reading service

Tender description

The provision of the Water Meter Reading Services shall require the reading of the Purchaser's Meters and associated meter reading equipment in the service areas requested by the purchaser, by the Staff of the Supplier selected to provide the Meter Reading Services. Water Meter Reads should electronically interface with the relevant Purchasers IS systems. The meter network may be subject to change by but not limited to, nature of meter type, growth in volume and geographic expansion over the lifetime of this contract. Sales Investigation is an umbrella label for field activities relating to water meter reading assets. This may include, but is not limited to, checking supply arrangements, using the meter to confirm leakage or wastage, inspecting customers properties to identify billing anomalies. These activities may be conducted on all types of metering assets. The provision of these services may be purchased under the framework agreement by Thames Water Utilities Limited, its associated and/or group companies, its affiliates and its future associated and/ or group companies and future affiliates. This initiative is to be spilt into 3 lots: Lot 1: Meter Reading Services; Lot 2: Sales Investigation Services; Lot 3: Meter Reading Services and Sales Investigation Services. Thames Water reserves the right to enter into a contract or contracts for the provision of all or any number of lots. (Details of any lots identified are specified in Annex B).