Health and social work services

Tender description

Yorkshire and Humber Commissioning Support, on behalf of NHS Hull Clinical Commissioning Group and Kingston upon Hull City Council, is seeking to commission community care equipment service and integrated wheelchair services through a restricted procurement process. The Community Care Equipment Service element is jointly commissioned by NHS Hull Clinical Commissioning Group and Kingston upon Hull City Council, and the Wheelchair Service solely commissioned by NHS Hull Clinical Commissioning Group. The preferred bidder will be required to demonstrate how they will deliver services in an environment of transforming health and social care provision as outlined in the NHS 5 Year Forward View, the Care Act 2014, and Hull 2020 Programme. The services aim to enhance and maintain the quality of life and independence of children, young people and adults with care and support needs, including those with temporary/permanent and/or life-limiting conditions. It will support the commissioners in the successful delivery of reablement and rehabilitation pathways as an alternative to secondary care, avoiding unnecessary hospital admissions and delayed discharges. The services will provide high-quality, cost effective services to children and young people and adults in their place of residence, school, work and other appropriate environments as determined by the service user's identified needs. The service is required to incorporate the following principles within the service delivery model: — Right access — the service delivery model needs to be mobile and flexible to meet the varying service user needs. — Right timing — timely access to assessment, supply, maintenance and repair of care equipment, wheelchairs (and associated equipment). — Right assessment (wheelchairs) — specialist wheelchair assessment and review for children, young people and adults with a long term or short term condition/illness. — Right provision of care equipment and wheelchairs — facilitating service user choice within defined eligibility criteria. The provider will be required to deliver an outcome-based service to include: — High levels of service-user satisfaction (including parents/carers); — Logistics — storage, supply, and deliveries (timely, supply and collection); — Provision of clinical specialist wheelchair assessment (and associated equipment); — Effective and efficient supply of care equipment to service users, to support them and their parents/carers; — Repair and maintenance of wheelchairs and care equipment, including reconditioning and modification, where appropriate; — Robust business management systems and processes including stock control, waiting list management. NHS Hull Clinical Commissioning Group and Kingston upon Hull City Council recognises the diversity of providers in the market and the range of skills, resources, experience and expertise that they offer. It is anticipated that successful bids will be those based on innovative solutions and use of technology, to ensure ‘service user-centred’ solutions for the provision of this service. Estimated value of a 5 year contract excluding VAT is 12 970 000 GBP (8 430 000 GBP Community Care Equipment Service and 4 540 000 GBP Integrated Wheelchair Services. The duration of the agreement will be for a minimum of 60 months, with the option to extend for up to a further 24 months.