Request for tenders for the Installation, Configuration, and ongoing support of Red Hat Enterprise Linux 5
Details
- Supplier(s)
- Sabeo Technologies Ltd
- Topic
- Network operating system software package
- Published
- 28 July 2016
- Source
- ie:e_tenders
Tender description
(1) The following Operational Support Services are required: • Regular (Twice weekly) remote monitoring and maintenance of the Production RHEL5 infrastructure (Comprising of Four RHEL5 VM systems) • Reactive Support in the event of problems. • A facility to drawdown up to a maximum of 20 contractor/consultant days if required. (2) Reactive / Operational Support Reactive Support in the event of problems with the ability to log calls as a Priority 1, Priority 2 or Priority 3 depending on the urgency of the problem. • Provision of Helpdesk service to the Department’s Team • Provision of Call and Issue logging, monitoring and reporting facilities • Normal daily availability of cover (the Department’s office hours are from 8am to 7pm, Monday to Friday (flexitime)) • Out of hours availability • Emergency availability • Remote Service (off site support) • On-site support as required • Reasonable response (see paragraph Response Times) (3) Ability to drawdown contractor consultants, if required, on a daily basis
Timeline
- Completed: Award published28 July 2016Current notice
About the buyer
Department of Education and Skills is a public sector buyer in Ireland publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48214000 · Network operating system software package
- 48622000 · Minicomputer operating system software package
- 48625000 · Open systems operating systems
- 48821000 · Network servers
- 48822000 · Computer servers
- 72253000 · Helpdesk and support services
- 72253100 · Helpdesk services
- 72253200 · Systems support services
- 72261000 · Software support services
- 72265000 · Software configuration services
- 72267000 · Software maintenance and repair services
- 72610000 · Computer support services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-education-and-skills.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-education-and-skills.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-education-and-skills.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-education-and-skills.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-education-and-skills.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-education-and-skills.gov |
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