Non-Emergency Medical Transport Services for NHS Hull Clinical Commissioning Group

Tender description

NHS Hull Clinical Commissioning Group (hereafter the Commissioning Organisation) is seeking to commission a non-emergency medical transport service through an open procurement process. The preferred Bidder will be required to demonstrate how they will deliver services in an environment of transforming health care provision as outlined in the NHS Five Year Forward View and Hull 2020 Programme. The service will provide a safe, high quality, dignified and cost effective service user centered non-emergency medical transport service solution that will manage and deliver all non-emergency medical service user journeys (requiring both medically equipped and non-medical vehicles) for eligible service users. The service will support and be responsive to hospital discharge requirements. The service will be expected to operate robust systems to ensure the service is available to eligible service users who are registered with a Hull GP or living in Hull but not registered with a GP. The service will be required to: • Ensure service users with a medical need receive a professional, responsive and high quality transport service that meets the needs of both the service user and effective service delivery; • Ensure each service user reaches their destination in comfort, without detriment to their medical condition, on time for their appointment and within a reasonable journey time; • Ensure service users have equity of access to healthcare; • Deliver measurable improvements in service user experience; • Deliver value for money in the managing and delivery of non-emergency medical service user journeys; • Provide fit for purpose vehicle solutions and levels of care to meet the varying clinical needs of service users; • Satisfy the CCG responsibility for the provision of suitable transport for eligible service users.