Digital Services & Integrated Platform (DSIP)

Tender description

Why the Work is Being Done The Charity Commission is engaged in a major transformational change programme. Part of this change programme will replace a suite of first generation digital forms and .NET applications with a true digital by default suite of fully automated services delivering real-time outcomes and updates to the user. This will then enable the Commission to move staff away from handling low- risk transactions into regulatory work, and will allow charities and their trusted partners to manage their entire relationship with the Commission through a digital channel. Some of these services may then be re-branded for use by Charity Commission Northern Ireland. Problem to Be Solved We will deliver the first services by early 2017. We need to engage a suitably qualified partner to provide the majority of the resource in the initial stage of the programme to deliver the first suite of services using our agreed solutions architecture. Alongside this the Commission will develop the internal capability and assume the on-going responsibility for the iteration of these services once they are live. Who Are the Users AS A charity I NEED a digital service where I can file amendments to dissolution, objectives, and trustee benefits SO THAT I am compliant with the regulator. AS A Charity I NEED a digital service where I can file our charity annual return SO THAT I am compliant with the regulator. AS A user I NEED a charity search digital service SO THAT I can interrogate CCEW data repositories for registered charity information Early Market Engagement In May 2016 an exercise we undertook pre-market engagement with eleven suppliers. They were provided with a high level architecture and services overview. These replies were used to inform the spending controls submission to GDS and clarified our thinking on the commercial proposition. The solutions architecture was developed through a series of engagements in late 2015 and we have retained one of these suppliers to help deliver the environments in which the services will be developed. Work Already Done A base-lined architecture and design has been agreed for the integration platform and digital services. Selected solutions are Liferay Portal, jBoss BRMS and Mulesoft ESB and Anypoint. Discovery for the first service - Charity Amendments - is complete and the team are currently in Alpha. Authentication needs have been agreed, and will require adoption of UK Verify alongside associated solutions for overseas residents. A PoC environment is available and the development, pre-production and production environments are work in progress. Existing Team An existing team consists of subject matter experts, product owner, stakeholders, testers, programme manager, BA, user researchers, design and content design skills. Our technology team consists of stakeholders, cyber security and deployment skills. A partner provides the solutions and enterprise architects. Support to legacy systems and data integration will be provided by our existing partner. Our delivery capability is based on multi-discipline, multi-vendor teams operating in accordance with DevOps and Agile approach. The current team comprises both our permanent staff (in roles such as subject matter experts) and contract staff (programme director). Current Phase Alpha Work Location Redgrave Court, Bootle and at times Charity Commission Northern Ireland in Lurgan. We operate a flexible working policy meaning that work can be undertaken at other locations with our agreement. Working Arrangments We need a partner who can provide a flexible resource pool scaled to meet the fluctuating demands of the programme. Whilst some of the key roles will be full-time, other specialist skills will be required on an ad-hoc basis but need to be available when defined in the agreed work schedules. We value the benefit of co-located, integrated teams and face to face dialogue in the spirit of the service standard, and the majority of work is planned to happen at our Bootle location. Security Clearance Baseline Personnel Security Standard will be required for all members of the team. Any team members who require administrative access to the database layer and production data will need to be cleared to SC. Additional T&Cs Costs must be based on work undertaken in Bootle. Any additional expenses will be payable in line with our published expenses policy and agreed in advance. Skills & Experience Have experience of successfully delivering complex digital services involving legacy integration Must be able to demonstrate successful digital service delivery using Mulesoft ESB and Anypoint API for complex services Must be able to demonstrate successful digital service delivery using Liferay DXP for complex services Must be able to demonstrate successful digital service delivery using JBoss BRMS for complex services Must have delivered services into production under-pinned by skill and knowledge transfer to a customer-led team Must be able to provide a flexible resource profile adapting to the varying levels of demand across the service lifecycle Must be able to work in multi-disciplined teams comprising both internal staff and existing delivery partners Must demonstrate a capability of developing complex digital services – such as Online Application for Registration Must demonstrate a capability of managing transactional integrity in multi-channel applications Must be able to demonstrate experience of providing life-time support beyond the initial entry into production against an agreed service level regime Nice to Haves Demonstrate a capability to deliver services integrated to UK Verify Demonstrate a capability to deliver services using 3rd party IPV solutions for overseas residents Demonstrate a capability to deliver complex systems under-pinned by the needs for legal admissibility and evidential weight A capability to work within hybrid architectures Demonstrate a capability to deliver multi-language services Have experience of working on digital by default government services and meeting digital by default service standard criteria Have experience of working with multiple cloud vendor technologies and tools (including AWS , Azure and Skyscape) No. of Suppliers to Evaluate 6 Proposal Criteria Mulesoft ESB & Anypoint API expertise - 10% LifeRay DXP Expertise - 10% JBoss BRMS expertise - 10% Successful delivery of integration projects using Mule, JBoss & Liferay - 15% Ability to provide a flexible team resource profile - 10% Proven track record in skill and knowledge transfer - 10% Proven track record in delivering complex transactional services using Verify and including legal admissibility and evidential weight - 20% Proven experience in providing continued support on a call-off basis against an agreed service level regime with a guaranteed response of <4 hours to critical incidents. - 15% Cultural Fit Criteria Evidence of a collaborative working relationship in multi-disciplined teams working towards a shared outcome and working through normal tensions – 20% Evidence of a willingness to take ownership of problems and issues at their own initiative to ensure a successful outcome even when ownership should rest elsewhere – 20% Evidence of a willingness to challenge a client when necessary to ensure a successful outcome– 10% Evidence of an ability to adapt an agile methodology to align to a client’s governance and control process – 20% Evidence of working within a small multi-disciplined teams with shared delivery responsibility for the outcome – 20% Evidence of how team members are encouraged and rewarded to take responsibility for owning and resolving issues and problems. – 10% Payment Approach Capped time and materials Assessment Method Written proposal Work history Reference Presentation Evaluation Weighting Technical competence 55% Cultural fit 20% Price 25% Questions from Suppliers Budget range initial spending approval is for £250,000 and total programme cost (including support) could reach £3.6m subject to further approvals and investment by charity commission northern ireland.