Customer Satisfaction Survey (Catering)

Tender description

Why the Work is Being Done Catering would like a very simple Customer Satisfaction Survey which they could house by the milk stations / tills in their catering outlets. These survey would show one question only and would be answered by pressing the screen on either the happy/OK or the sad emoji. Catering would like a central database where they could adjust the questions remotely for each of the 4 catering outlets and record the analytics related to each question against location and the time the question has been showing. These analytics need to be exported as a useable and friendly report. Problem to Be Solved currently there isn't a feedback forum for staff or students using the catering facility and therefor the catering department do not know if change is necessary Who Are the Users as a staff/ student, I need to let the catering management team know my feelings about the food, staff, environment, so that they can understand I like it or that I have problems with someting Early Market Engagement Work Already Done we have a n example of the how the screen will look, although the branding needs to change to catering branding Existing Team working with a Liverpool John Moores Project manager, who will liaise with anyone in LJMU ITS department if required Current Phase Beta Work Location Supplier does not need to work onsite Working Arrangments Supplier works from own company and supplies code remotely, we will need to be in touch with the supplier wither via phone or web tools Security Clearance Additional T&Cs Skills & Experience web and app experience database experience Nice to Haves No. of Suppliers to Evaluate 6 Proposal Criteria Technical solution Approach and methodology How the approach or solution meets user needs Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Fixed price Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 20% Price 30% Questions from Suppliers Budget range £3000