Website Re-Design and Development

Tender description

Why the Work is Being Done The way people consume their information online had changed. The London Fire Brigade website does not currently meet the expectations or needs of its online audience. We are seeking to provide a new online platform that allows our audiences to perform any Brigade related task - find information on smoke alarms, book a Home Fire Safety Visit, talk to a fire safety officer about your business etc. Problem to Be Solved Performing tasks such as booking Home Fire Safety visits, or finding key information is not easy on the current website. Performing any task should be easy to do whereever you are and using any device. Who Are the Users As a Londoner: I need to be able to access information and book services that will make me more safe from fire. I also want to be able to see how the fire service operates and allocates resources in my area. I need this so that I can be safer in my home, adhere to laws relating to fire regulations in my business and educate young people about the work of the Brigade and how to stay safe. Early Market Engagement Work Already Done Existing Team The supplier will work with a small team of digital professionals from the Brigade. We are looking to work with one supplier for all the work in the project, but there is a possibility that more than one supplier will be involved. Current Phase Not started Work Location The work will all take place in London. Working Arrangments Reporting to the Digital Manager, the supplier will work with a small internal team of communications/ digital professionals. We would like to work closely with the supplier, so there is the possibility of some onsite working. Security Clearance Additional T&Cs To ensure the project continues be effective, we would like to include review and breakpoint at miles stones of the contract. Skills & Experience Extensive, proven experience of working on complex, successful website development projects Strong foundation in User-Centred Design Excellent knowledge of integrating new with existing systems Good working knowledge of the Government Service Design CMS agnostic Exceptional audience and stakeholder research skills Exceptional experience and practical knowledge of accessibility standards and trends Nice to Haves Have experience of working on public sector and charity projects Ability to present findings and interim reports through the Project to varied Audiences No. of Suppliers to Evaluate 5 Proposal Criteria Technical Solution Approach and methodology How the approach or solution meets user needs How the approach or solution meets your organisation’s policy or goal Estimated timeframes for the work How they’ve identified risks and dependencies and offered approaches to manage them Team structure Approach to equality and diversity Value for money Cultural Fit Criteria Work as a team with our organisation and other suppliers Transparent and collaborative when making decisions Have a no-blame culture and encourage people to learn from their mistakes Understanding of the Brigade’s culture and the length of decision making Payment Approach Fixed price Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers Budget range