Helpdesk and support services

Tender description

Since 1993 the Staff Individualised Record (SIR) for Further Education (FE) colleges, and more recently the workforce surveys for independent providers, have been collecting and reporting information about the state of the further education and skills workforce. The most recent reports can be found here: http://www.et-foundation.co.uk/supporting/research/fe-workforce-data-reports-2013-14/ The reports for data on the academic year 2014/15 were published in April 2016. This contract covers the provision of information, advice and guidance (IAG) services. The contractor is providing front of house services to engage and support colleges wishing to register and submit a return and suppliers wishing to ensure their applications can export data files are correctly formatted and compatible with the SIR service.