IT services: consulting, software development, Internet and support

Tender description

Scomis is a department of Devon County Council (DCC) that comes under the structure of ICT Services. The department supports all aspects of all DCC and schools ICT, including Capita ONE, SIMS, FMS, PS Financials, Integris, Curriculum software, Microsoft Office products, network management, managed services, WiFi and bespoke infrastructure solutions. For Scomis to meet the requirements of their customers, Scomis will need to call upon qualified Contractors to assist with delivering MIS and Finance expert software advice, training and support services across the UK and Wales. These services may be deployed in customer facing roles within our existing service delivery model representing Scomis. There may also be a requirement for the service to be used as internal resource to our existing team. To rationalise the purchase of the services it is the intention of this procurement exercise to culminate in the setting up of a Framework divided into geographical areas. To provide ‘1-to-1’ or ‘1-to-many’ expert software advice that can be delivered by (but not limited to) classroom style, telephone, remote ICT session or face-to-face on site on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. The estimated value is for the framework covering all the Lots is 200 000 GBP for the 4 years. To provide ‘1-to-1’ or ‘1-to-many’ training sessions that can be delivered by (but not limited to) classroom style, telephone, remote ICT session or face-to-face on site to customers on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. The estimated value is for the framework covering all the Lots is 200 000 GBP for the 4 years. To provide support to customers on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority via multiple mediums (telephone, email, remote ICT sessions and face to face etc.) and will be required to record all activity in the Scomis Service Desk management tool. The estimated value is for the framework covering all the Lots is 200 000 GBP for the 4 years. To provide technical services which will be delivered both remotely and onsite on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. The estimated value is for the framework covering all the Lots is 200 000 GBP for the 4 years.