DVLA Digital services interaction design and concept creation

Tender description

Why the Work is Being Done DVLA aims to bolster it's interaction design team with 3 interaction designers to support the development and continuous improvement of its digital services as an outcome over the next year. The roles will support strategic priorities within the development and maintenance of DVLA's digital public services as well as supporting the continuous improvement of other digital services in live/public beta phase as an outcome. A separate outcome will also be to help the grow DVLA's internal capability within the field. The he roles will assist to up skill 4 trainee designers who will be available 2-3 days per week. Problem to Be Solved DVLA currently uses in-house interaction design/concept creation capability to design and improve it's digital services. Demand for this capability outstrips what we currently have available as a resource. DVLA need to bolster the in-house team with 3 interaction designers to support, maintain and continually improve our digital public services in public beta and live phases as an outcome. A separate requirement will be to grow DVLA's internal capability within the field by assisting to up skill 4 trainee designers who will be available 2-3 days per week as an outcome. Who Are the Users As a member of the public I need to access DVLA's digital services in a timely manner and understand all of the information at hand. I need to do this in order to complete the various following tasks as an example for myself: Licence my vehicle accurately regarding the new VED reform rules, declare myself fit to drive a vehicle following illness, view my driving licence details, pay an enforcement penalty online. Early Market Engagement Work Already Done Existing Team The three roles will be required to work closely with DVLA's internal Customer Insight Unit and it's Service Design Leads to help develop and shape DVLA services. The Customer Insight Unit will determine the allocation of the specialists via the needs of the Service Design Leads. The Service Design Leads will then task manage the resources within the service teams they have responsibility for and the resources will work alongside a mix of DVLA and other third party suppliers to develop and support the service within their capability skillset. Current Phase Not applicable Work Location Driver & Vehicle Licensing Agency, Longview Road, Morriston, Swansea, SA6 7JL. Working Arrangments As well as providing skill/knowledge transfer to the customer's in house resources, the roles will help train 4 additional trainee designers who will be with the team 2-3 days per week. All of DVLA's service design teams work via the AGILE methodology. The day rate communicated excludes VAT and excludes travel and expenses which is capped at the Buyer expense policy permitted maximum. The specialists will be expected to work for 8 hours per day, 5 days a week onsite during agreed business hours. Security Clearance The roles required will need to prove that they have full security checks (SC) with a minimum of 5 years UK residency in place. The successful candidates will be required to produce proof of current/valid SC clearance and have a minimum of 5 years UK residency before being on boarded. Additional T&Cs Skills & Experience be able to knowledge transfer and upskill 2-4 DVLA trainee Interaction designers 2-3 days per week. have proven knowledge and expertise of custom service design of large scale organisations, systems and associated business processes. have the ability to build software/paper based prototypes - Software Engineer skills. have experience operating in an AGILE environment. have the ability to build concepts for inclusion in service design - root cause analysis, user insight and needs identification. have the ability to produce content and accessibility design. have experience of service design in large organisations. have excellent communication skills for engagement with stakeholders. Nice to Haves produce evidence of supporting the continuous improvement of digital services in public beta and live phases. display proven knowledge and expertise of custom service design of large scale organisations and systems and associated business processes. evidence previous interactions of skills transfer and knowledge sharing to organisational staff. No. of Suppliers to Evaluate 10 Proposal Criteria Value for money Work history Reference Cultural Fit Criteria Work as a team with our organisation and other suppliers. Be transparent and collaborative when making decisions. Have a no-blame culture and encourage people to learn from their mistakes. Be prepared to work within the respective terms of the contract (days on site). Be respectful of organisation staff and hierarchical decisions. Adhere to the Civil Service code of conduct. Payment Approach Capped time and materials Assessment Method Written proposal Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers Budget range the maximum budget for this contract is £465,000. this is calculated at a maximum day rate of £615 net, exclusive of expenses for each role based upon a 12 month working period.