DVLA Digital services interaction design and concept creation

Tender description

Summary of the work DVLA currently uses in-house interaction design/concept creation resource to design and improve it's digital services. Demand for this outcome outstrips our current resource. We aim to bolster the in-house team with 3 interaction designers to support the development and continuous improvement of our digital services. Expected Contract Length 12 Months Latest start date 08/08/2016 Budget Range The maximum budget for this contract is £465,000. This is calculated at a maximum day rate of £615 Net, exclusive of expenses for each role based upon a 12 month working period. Why the Work is Being Done DVLA aims to bolster it's interaction design team with 3 interaction designers to support the development and continuous improvement of its digital services as an outcome over the next year. The roles will support strategic priorities within the development and maintenance of DVLA's digital public services as well as supporting the continuous improvement of other digital services in live/public beta phase as an outcome. A separate outcome will also be to help the grow DVLA's internal capability within the field. The he roles will assist to up skill 4 trainee designers who will be available 2-3 days per week. Problem to Be Solved DVLA currently uses in-house interaction design/concept creation capability to design and improve it's digital services. Demand for this capability outstrips what we currently have available as a resource. DVLA need to bolster the in-house team with 3 interaction designers to support, maintain and continually improve our digital public services in public beta and live phases as an outcome. A separate requirement will be to grow DVLA's internal capability within the field by assisting to up skill 4 trainee designers who will be available 2-3 days per week as an outcome. Who Are the Users As a member of the public I need to access DVLA's digital services in a timely manner and understand all of the information at hand. I need to do this in order to complete the various following tasks as an example for myself: Licence my vehicle accurately regarding the new VED reform rules, declare myself fit to drive a vehicle following illness, view my driving licence details, pay an enforcement penalty online. Existing Team The three roles will be required to work closely with DVLA's internal Customer Insight Unit and it's Service Design Leads to help develop and shape DVLA services. The Customer Insight Unit will determine the allocation of the specialists via the needs of the Service Design Leads. The Service Design Leads will then task manage the resources within the service teams they have responsibility for and the resources will work alongside a mix of DVLA and other third party suppliers to develop and support the service within their capability skillset. Current Phase Not applicable Skills & Experience • be able to knowledge transfer and upskill 2-4 DVLA trainee Interaction designers 2-3 days per week. • have proven knowledge and expertise of custom service design of large scale organisations, systems and associated business processes. • have the ability to build software/paper based prototypes - Software Engineer skills. • have experience operating in an AGILE environment. • have the ability to build concepts for inclusion in service design - root cause analysis, user insight and needs identification. • have the ability to produce content and accessibility design. • have experience of service design in large organisations. • have excellent communication skills for engagement with stakeholders. Nice to Haves • produce evidence of supporting the continuous improvement of digital services in public beta and live phases. • display proven knowledge and expertise of custom service design of large scale organisations and systems and associated business processes. • evidence previous interactions of skills transfer and knowledge sharing to organisational staff. Work Location Driver & Vehicle Licensing Agency, Longview Road, Morriston, Swansea, SA6 7JL. Working Arrangments As well as providing skill/knowledge transfer to the customer's in house resources, the roles will help train 4 additional trainee designers who will be with the team 2-3 days per week. All of DVLA's service design teams work via the AGILE methodology. The day rate communicated excludes VAT and excludes travel and expenses which is capped at the Buyer expense policy permitted maximum. The specialists will be expected to work for 8 hours per day, 5 days a week onsite during agreed business hours. Security Clearance The roles required will need to prove that they have full security checks (SC) with a minimum of 5 years UK residency in place. The successful candidates will be required to produce proof of current/valid SC clearance and have a minimum of 5 years UK residency before being on boarded. No. of Suppliers to Evaluate 10 Proposal Criteria • Value for money • Work history • Reference Cultural Fit Criteria • Work as a team with our organisation and other suppliers. • Be transparent and collaborative when making decisions. • Have a no-blame culture and encourage people to learn from their mistakes. • Be prepared to work within the respective terms of the contract (days on site). • Be respectful of organisation staff and hierarchical decisions. • Adhere to the Civil Service code of conduct. Payment Approach Capped time and materials Evaluation Weighting Technical competence 50% Cultural fit 10% Price 40% Questions from Suppliers 1. This outcome based request is similar in a way to the specialist requirement advertised yesterday. Please let me know if they are separate or if you will are cancelling the earlier posting ? This requirement has been created to replace the other requirement (DVLA Interaction designers x3). This has been done to bring the requirement in line with the framework guidelines.DVLA Interaction designers x3 is no longer a valid requirement and I have asked the framework administrators to remove it immediately. 2. Hello. The user interaction designers will not be working with production data. Can you confirm why 5 years of residency is required plus clearance? This is a very stringent requirement The tax payer could save a lot of money if this requirement was lifted and security can be maintained by restricting access to systems for personnel on site. The resources work in supporting the maintenance and improvement of existing services will see them working on blended teams where they will be exposed to live data.The security check criteria is set via recommendation by the Centre for Protection of National Infrastructure. For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period. DfT set the level at 5 years. HMG Baseline Personnel Security Standards are difficult to carry under a lack of UK residency as the Disclosure and Barring Service is not able to undertake overseas criminal records checks. 3. Do you expect this opportunity to fall under the proposed changes to off payroll working within the Public Sector, and will you be deducting tax at source? https://www.gov.uk/government/consultations/off-payroll-working-in-the-public-sector-reform-of-the-intermediaries-legislation The proposed change (Off-payroll working in the public sector: reform of the intermediaries legislation) is currently under public consultation with a closing date for comments of 18 August 2016.If as a result of this consultation the proposed changes become legislation from April 2017 then DVLA would apply the changes to its responsibilities accordingly.