CP981-14 Provision of Schools (MIS and Finance) and Authority (Capita ONE) Services

Tender description

Scomis is a department of Devon County Council (DCC) that comes under the structure of ICT Services. The department supports all aspects of all DCC and schools ICT, including Capita ONE, SIMS, FMS, PS Financials, Integris, Curriculum software, Microsoft Office products, network management, managed services, WiFi and bespoke infrastructure solutions. For Scomis to meet the requirements of their customers, Scomis will need to call upon qualified Contractors to assist with delivering MIS and Finance expert software advice, training and support services across the UK and Wales. These services may be deployed in customer facing roles within our existing service delivery model representing Scomis. There may also be a requirement for the service to be used as internal resource to our existing team. To rationalise the purchase of the services it is the intention of this procurement exercise to culminate in the setting up of a Framework divided into geographical areas. Initial terms is 12 months with an option to extend in annual increments of 12 months at the discretion of Devon County Council up to a maximum of 4 years.The Contract is divided up into 4 Lots. LOT 1 - EXPERT SOFTWARE ADVICE - To provide “one to one” or “one to many” expert software advice that can be delivered by (but not limited to)classroom style, telephone, remote ICT session or face to face on site on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. LOT 2 - TRAINING SERVICES - To provide “one to one” or “one to many” training sessions that can be delivered by (but not limited to) classroom style, telephone, remote ICT session or face to face on site to customers on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. LOT 3 - SUPPORT SERVICE DESK To provide support to customers on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority via multiple mediums (telephone, email, remote ICT sessions and face to face etc.) and will be required to record all activity in the Scomis Service Desk management tool. LOT 4 - TECHNICAL SERVICES - To provide technical services which will be delivered both remotely and onsite on the applications within MIS and Finance Software suite in schools and or the MIS software suite in the Authority. THE PROCUREMENT DOCUMENT ATTACHED ARE READ ONLY. DO NOT USE THEM TO COMPLETE AND SUBMIT TENDER. PLEASE REGISTER YOUR INTEREST TO ACCESS THE PROCUREMENT DOCUMENTS TO COMPLETE AND SUBMIT. ONLY APPLICANTS WHO HAVE REGISTERED AN INTEREST WILL RECEIVE UPDATE NOTIFICATIONS. Keywords: Training, Software, Education