Regulatory Delivery Commercial Service

Tender description

Summary of the work We are looking for a team to work with the Regulatory Delivery Service Manager to deliver the Discovery/Alpha phases of the Regulatory Delivery Commercial Service whilst building the skills and capability of internal staff. Latest start date 01/09/16 Budget Range £70,000.00 - £88,000.00 Why the Work is Being Done This project is to develop a new digital service for the Regulatory Delivery directorate to promote tools and services to a range of users and commercial customers, including front line national and local regulators, businesses and overseas governments/ international development organisations. This will bring together existing content and resources from the two legacy organisations that form the new directorate (the Better Regulation Delivery Office and the National Measurement and Regulation Office). This project supports deregulatory priorities, including the manifesto commitment to reduce the burden of regulation by the end of this Parliament. Problem to Be Solved Stakeholders struggle to access, use and benefit from the expertise, technical/commercial services, tools and resources provided by Regulatory Delivery. The current systems are not compliant with the Government Digital Service's Digital by Default Service Standard. Who Are the Users International funding organisations need to understand the training and consultancy services RD provides. Regulatory professionals in overseas bodies need access to resources developed for overseas regulators. UK and international manufacturers (of measuring equipment) need to have equipment/prototypes calibrated and/or tested. UK regulatory bodies/national regulators need to understand what support RD offers to help them meet regulatory reform needs as laid out by government policy. UK regulatory professionals need free and comprehensive resources to support ongoing professional development. UK national regulators need to understand the skills/knowledge expected of regulatory professionals. UK businesses need to understand the skills/knowledge expected of regulatory professionals. Early Market Engagement A pre-tender market engagement exercise was carried out on the Digital Services Framework to help us understand the team and costs required to deliver the Discovery/Alpha phase of this project. Work Already Done User groups and their needs have been broadly scoped via an assessment of current Regulatory Delivery systems, informal feedback, and the current service offer at the Teddington metrology facility. User Research in Discovery/Alpha will further investigate/clarify these needs. Existing Team We are looking to recruit a team to work with the Regulatory Delivery Service Manager and internal project team (the project team consists of internal staff with expertise in subject areas and knowledge of user communities). Current Phase Not started Skills & Experience • Have user researchers who have experience using remote research teqhniques • Have a delivery manager and user researchers who can train/upskill Regulatory Delivery staff • Have experience assessing the need for a transactional service and exploring alternatives • Have expertise in using agile delivery methodologies • Be able to deploy the team at the London/Birminham/Teddington office as the project requires • Have experience assessing legacy systems • Have experience coaching teams to adopt agile methodologies • Have experience delivering systems that fulfill the Digital by Default Service Standard Nice to Haves Provide user reseachers who speak at least one other language (French/ Russian/ Spanish) Work Location The team will be based at 1 Victoria Street, London with some travel to the Birmingham and Teddington offices required. Extensive travel around the country may be required as part of the user research. Working Arrangments The team will meet at least once a week for team meetings with remote working a possibility for the remainder of the week (dependent upon project demands). Extensive travel around the country may be required as part of the user research (these travel costs will be met by BIS providing they are compliant with BIS travel and subsistence policies - travel costs to/from the London office will not be covered). The team will adhere to normal BIS working hours (09:00 - 17:00). Occasional travel to the Birmingham and Teddington offices will be required. Security Clearance Baseline Personnel Security Standard (BPSS) clearance required. Additional T&Cs A link to BIS travel and subsistence guidance will be issued through the Q&As. No. of Suppliers to Evaluate 5 Proposal Criteria • The proposed technical solution • The proposed approach and methodology • How the approach or solution will meet user needs • Team structure • Estimated timeframes for the work • Value for money • Approach to training and coaching in user research and delivery management • Approach to assessing the need for a transactional service and any alternatives • Evidence of delivering projects in reference to the GDS Digital by Default Service Standard • Approach to assessing the content and structure of legacy systems • How risks and dependencies are indentified and approaches to manage them • Approach to establishing the minimum viable product Cultural Fit Criteria • Approach to working with the customer as part of an integrated team • Approach to embedding agile practises • Approach to working collaboratively as part of a multi-site delivery team • Approach to engaging with various stakeholder groups • Transparent and collaborative when making decisions • Approach to working with customers where the main internal stakeholders are only able to commit part-time to the project • Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Fixed price Evaluation Weighting Technical competence 40% Cultural fit 20% Price 40% Questions from Suppliers 1. Would you be able to clarify the job roles and number of team members you require? A pre-tender market engagement exercise carried out on the Digital Services Framework indicated that the team should contain:Delivery Manager x1User Researcher(s) x1-2Developer(s) x1-2Designer x1Content Designer x1Technical Architect x1However, we are open to recommendations from suppliers about the roles and size of the team required to deliver the work. 2. Can we confirm a couple of questions around the budget range. Is the £70,000 to £88,000 for both Discovery and Alpha? Secondly, is this budget expected to cover the team of Delivery Manager x1 User Researcher(s) x1-2 Developer(s) x1-2 Designer x1 Content Designer x1 Technical Architect x1 throughout the project? The £70,000 to £88,000 budget range is for the Discovery and Alpha phases. The budget is expected to cover the team the supplier deems most suitable to complete the Discovery and Alpha phases. 3. The budget is well below market rates for team and duration of this nature (Discovery and Alpha). Are you open to higher bids? We expect the Discovery phase will be relatively short.We can only consider bids within the budget range. 4. UK travel and expenses guidance https://drive.google.com/open?id=0B82zkhjiktt0N3ZDaF9MYlM3ZkE