Design and build a web application for Lewisham’s health social care and wellbeing information

Tender description

Summary of the work Lewisham Council is looking for an established digital agency with significant experience in user research, website design and development to partner with us to develop understanding of the user journey, and create a web based app which provides health and social care information and signposting to local services and activities. Latest start date 15/08/2016 Budget Range £15,000 - £20,000 Why the Work is Being Done Lewisham, working with our health and care partners, aims to deliver a viable and sustainable 'One Lewisham Health and Social Care System'. Building on the strong track record of collaborative working, we want to achieve better health, better care and stronger communities. We want to develop a web based app that will transform residents’ ability to access information to improve wellbeing and maintain independence. The web app will enable residents, family members, carers and staff to quickly access information that is personalised, relevant and local. We would like work to begin in August 2016, for a launch in November 2016. Problem to Be Solved Relevant health and social care information, advice and signposting to providers is not easily accessible for users of the current website. Lewisham Council's social care access and information team receive a large number of calls requesting information that could be accessed independently. Local organisations are not able to easily upload content about their services and activities. The current website is not attractive or user friendly. We want to further develop our understanding of the customer journey. Who Are the Users As a service user I need to be able easily access relevant health and social care information so I can take care of my wellbeing and maintain my independence. As a carer I need to be able to access relevant health and social care information and share it with my clients to help them maintain their wellbeing and their independence. As a service user I want to be able to see the services that are local to me – allowing me to access my local community network. As a community organisation I want to be able to promote my services. Work Already Done Small consultation with residents about their information browsing habits, and preference of standalone apps versus browser based apps. Existing Team Small project team consisting of three officers from Lewisham Council; led by the Preventative and Early Intervention Programme Manager. Current Phase Discovery Skills & Experience • Have experience of user research including mapping of user journey, conducting focus groups and interviews • Have experience designing services for users with low digital literacy. • Have experience designing websites and web applications for mobile devices • Can demonstrate Agile ways of working • Use prototyping and user testing throughout development Nice to Haves • Experience working with local authorities • Previous user research with elderly and/or disabled groups Work Location Customer insight work will have to take place in the borough of Lewisham to allow residents to be involved. Initial meetings with the project team will take place at London Borough of Lewisham, Laurence House, Catford, London SE6 1RU The development of the web app will take place offsite. Working Arrangments Initial face-to-face meetings onsite and meetings between each development phase. Fortnightly catch-ups by phone. Customer insight work will have to take place in Lewisham. Additional expenses for travel will not be covered. No. of Suppliers to Evaluate 5 Proposal Criteria • Relevant skills and experience • Value for money • Technical solution • How the solution meets user needs • Estimated timeframes for the work • How they’ve identified risks and dependencies and offered approaches to manage them • Approach and methodology • Team structure Cultural Fit Criteria • User outcome focussed • Work as a team with our organisation • Transparent and clear decision making process • Collaborative style of working • Accessiblity of solution is a priority • Have a no-blame culture and encourage people to learn from their mistakes Payment Approach Fixed price Evaluation Weighting Technical competence 30% Cultural fit 10% Price 60% Questions from Suppliers No questions have been answered yet.