Expired contract

Call Handling Software - "Self Service" telephone and electronic enquiry service

Details

Buyer: West Dorset District Council
Supplier(s): Inform Communications plc
Value: GBP 92,417
Duration: 3 years
Topic: Telephone-answering services
Published: 7 July 2016
Source: ContractsFinder

Tender description

Call handling software to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team.

Timeline

Completed: Award date26 May 2016
Completed: Award published7 July 2016
Current notice
Completed: Contract expiry date25 May 2019

About the buyer

West Dorset District Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79510000 · Telephone-answering services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@west-dorset-district-council.gov
Commercial Director	+44 •••• ••••••	••••••••@west-dorset-district-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@west-dorset-district-council.gov
Category Lead	+44 •••• ••••••	••••••••@west-dorset-district-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@west-dorset-district-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@west-dorset-district-council.gov