Closed tender

Friends and Family Test

Details

Value
GBP 150,000
Topic
Survey services
Published
23 June 2016
Submission
22 July 2016

Tender description

Chelsea and Westminster Hospital which includes the Chelsea & West Middlesex Hospital sites is looking to appoint a suitably qualified and experienced provider to supply the latest technology and support systems to host the national NHS Friends and Family Test (including Staff FFT). The methods of data collection should include as a minimum text messaging, IVM, on-line, agent calls and paper surveys. In addition the Trust requires providers to have the ability and resource to analysis and accurately submit data that is fit for UNIFY. Providers must provide tools to support staff engagement - for example, a dashboard, accurate reporting ability, and thematic analysis. Specialist support regarding patient experience including training for the qualitative tools and staff engagement events.

Timeline

  1. Completed: Tender published23 June 2016
    Current notice
  2. Completed: Submission date22 July 2016

About the buyer

Chelsea & Westminster Hospital NHS Foundation Trust is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 79311000 · Survey services
  • 79342311 · Customer satisfaction survey

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Decision makers

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