HM Courts and Tribunal Service (HMCTS) - Alpha, Beta and Live RFM-TD-005

Tender description

Why the Work is Being Done HMCTS is undergoing an extensive reform programme which is being enabled by a large technology stream. Typically our current services are supported by paper based processes with large transaction volumes (+100k). The main objective of the workstream is to ensure that the products and services developed by the Programme fit within a coherent integrated architecture which maximises reuse across the services. The programme will deliver an end-to-end digital service for users enabling them to start a case/ application online, progress their case online, and for HMCTS to decide the case online where applicable. Problem to Be Solved The reform service model will introduce flexible, proportionate, digital services and reduce our reliance on paper and physical hearings. It will reduce delays and provide swifter, more certain justice ensuring our civil courts are accessible and offer a quality service to all. We need a new end to end digital service to be developed in an agile method (aligned to the Government Service Design Manual). The new service must align to users needs and deliver value quickly/early. Technical components (microservices architectures) will be used on other projects and suppliers will be expected to embed their use across the reform programme. Who Are the Users Examples include the following: 1) As an applicant I need to submit and track my case online, with an option to opt into online hearings so that the process is delivered efficiently. 2) As a HMCTS admin I need to track appeals and manage hearings so that the process is delivered efficiently 3) As a member of the Judiciary, I need to access all relevant information so that I can make an appeal judgement 4) As another government department I need to submit/transfer the relevant evidence so that HMCTS have all the relevant information Early Market Engagement N/A Work Already Done Background information can be found at the following link: https://drive.google.com/open?id=0B4eDY_xs4OAtX2loUTVVbGpjWHc Existing Team The following team is in place for Discovery and Alpha provided by multi-vendors and operating as a rainbow team: Delivery Manager (1.0 FTE) Service Manager (1.0 FTE) Technical Lead/ Architect (1.0 FTE) Business Analyst (1.0 FTE) User Researcher (1.0 FTE) Content Designer (1.0 FTE) UX Designer (1.0 FTE) For the Alpha stage the supplier will be expected to augment this team and work in a collaborative manner to deliver a high quality service. This team is only currently resourced until the end of Alpha. The Supplier should propose a team for Beta/Live from their own resources. Current Phase Discovery Work Location 102 Petty France, London, SW1H 9AJ (the 'Base location', although some UK Travel may be expected) Working Arrangments The suppliers team will be required to work onsite at the base location working a five (5) day week. The Service is being delivered against the GDS Service Manual (e.g. agile delivery aligned to scrum methodology). For any work performed at a location different to that of the Base location and London (outside of the M25), all reasonable travel and expenses costs shall be met in accordance with the rates set out in the MoJ travel and subsistence policy. All expenses will require prior approval from HMCTS before being reimbursed. Security Clearance Disclosure Scotland. See www.disclosurescotland.co.uk/basicdisclosureonline/index.htm Additional T&Cs Any expenses shall be submitted in line with the Ministry of Justice standard Travel and Subsistence policy. Skills & Experience Have experience of working in blended, multi-discipline, multi-vendor team environments focused on meeting user needs using agile methodologies and delivering digital improvement outcomes Have experience of successfully delivering high transaction digital services to national organisations working in complex and highly regulated environments. Must have User Research, User Experience, and Content Design to deliver ongoing user needs throughout a product lifecycle. Development with Full-Stack products – front-end coding (HTML5, CSS 3, SASS, Javascript) and back-end coding (SQL, Java 8, NodeJS, Java Message Service and Apache ActiveMQ), using BDD and TDD. Technical expertise in integration technology (API's, protocols and standards), particularly developing and maintaining micro-services architectures. Experience of agile testing strategies and automation (e.g. the agile testing pyramid) and in specific testing tools and methodology (e.g. Protractor, Capybara / Selenium, Junit, Mockito, TestNG, or Jmeter) Criteria 7 Have experience of working with multiple cloud vendor technologies and tools (e.g Azure and Skyscape) Experience of handing over working/live services to buyer teams and/or other supplier teams – e.g. supporting in developing buyer capability and capacity and maintaining an exit strategy/handover Must have expertise operating DevOps and continuous delivery principles, in live national scale operations. Reference practices that enable safe, sustainable releases into live production, mitigating risk to existing operations Nice to Haves Have experience of working on three or more digital by default government services with high transaction volumes (100k p/a) and meeting digital by default service standard criteria. Be able to hit the ground running and deploy an effective multi-discipline team able to fulfil the required outcomes no later than mid-August 2016 Have experience of working on migration between different cloud vendor technologies. No. of Suppliers to Evaluate 5 Proposal Criteria Overall Technical Solution and Approach - High Level Delivery Plan, Approach and Method, Timescales, Risks and Dependencies and Quality (30%) Proposed team structure (including CVs of key members) - Reference contract/ case studies examples including linked CV’s (20%) Value for Money - how the proposal will optimise costs and generate savings. (10%) Cultural Fit Criteria Proposed approach for working with co-located, multi-vendor HMCTS team - demonstration of transparency and collaboration, inclding ability to engage and work with users at all levels (4%) Proposed approach for enabling digital team and capability and delivering an exit strategy (3%) Have a no-blame culture and encourage people to learn from their mistakes (3%) Payment Approach Time and materials Assessment Method Written proposal Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 10% Price 30% Questions from Suppliers Budget range suppliers should note that proposals are assessed on dos using the cheapest price. for this requirement we will be using this methodology but applying it against the average day rate of the roles proposed to compare bids on a like for like basis.