Call centre
Details
- Value
- GBP 39,000,000
- Topic
- Call centre
- Published
- 13 June 2016
- Submission
- 14 July 2016
- Source
- TedNotices
Tender description
Contract for New Contact Centre services dealing with Inbound and Outbound multi-channel engagements. We intend to appoint a single outsourced Contact Centre Service Provider (CCSP) to provide both inbound and outbound multi-channel communications. The services will run for a term of approximately 2 years; expiring in October 2018, with the potential for an extension of up to 2 years. We invite tenders from bidders who can handle high volumes and customer facing activities. Our primary focus for the Contact Centre is signing up Young People onto the NCS programme, taking payment and responding to programme related enquiries, while also handling queries from parent/guardians.
Timeline
- Completed: Tender published13 June 2016Current notice
- Completed: Submission date14 July 2016
About the buyer
National Citizen Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-citizen-service.gov |
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