CAMDEN CCG Digital Mental Health & Wellbeing Website Content Management

Tender description

As part of Camden CCGs mental health mandate an online directory of services has been developed to support Camden residents in navigating the rich tapestry of mental health services available to them across the borough. It will provide relevant and up to date information on the mental health and wellbeing services available for service users, their carers and professionals working in Camden. The information will also provide an opportunity to reach those Camden residents that are currently not engaged with services, and who could benefit from assistance in determining what is available. There will be information on different types of mental health ; an area to find the appropriate help to those in crisis or in urgent need; and also information on specific mental health medication. It is important that the content of the site is to promote our key business priorities within mental health and must match the interests and needs of our audience; be written in a manner that is both appropriate and acceptable. In order to keep the website current and relevant, Camden CCG require an organisation with local knowledge of mental health services to provide a content management service. The organisation will work closely with Marmelo, the web developers, to ensure that all content is accurate and correct; links work properly within the site and that all information where necessary is linked accordingly. This does not include development of the website or ongoing maintenance of the back end development of the website as this will be provided by Marmelo. However there will need to be knowledge of how to use the CMS system Drupal, which the service directory has been built in. The provider will be expected to: • Generally review and update the website on a weekly basis to ensure content is relevant and accurate. • Cross check the Directory of Services (DoS) every three months to make sure the services listed are still in operation and all the details / links held on the service directory are accurate / in working order (as dictated by the CCG). • Ensure the ‘what’s on’ page is updated regularly with forthcoming events that may support and promote mental health and wellbeing around and within the London borough of Camden appropriate to the audience of the site. • Ensure all new and relevant information and guidance of mental health support and services is added to the service directory. • Promote surveys, consultations and other service user information as required. • Illicit informal feedback from the Camden community in order to constantly improve the information and the website in general • Report any faults or problems with the website within 24 hours to Marmelo Digital and Camden CCG communications team