PR-0108 Service Designer 2 in the BIS Digital Group

Tender description

Summary of the work To work with the Technical Architect to design and build IT Services for the newly built technology. Specialist role Service manager Expected Contract Length 24 months, but may be shorter, depending on how the project develops and the needs. Latest start date 01/07/2016 Who Speclialist Work With Working with the Transformation Lead, Service Operations Lead, and CTP (Common Technology platform) Product Managers, Service Desk team and potentially with external technology suppliers. What Specialists Work On Contribute to the definition of design policies, principles and guidance, Build out services based on technical designs and user benefits, Develop existing Service Designs based on technology releases, Work with the Operations Management team to introduce new releases or services to live users, Ensure quality standards and design principles are met for newly designed services, Ensure live services are fully defined in the Service Catalogue Skills & Experience • 3 year service design experience (Scores 30%) • ITIL V3 Expert (Score 10%) • Experience of successful service transition and service operations (Score 10%) • Experience of working in an agile team (Scores 5%) • Ability to quickly research and learn new tools and techniques (Scores 1%) • Current / most recent role mainly as a designer rather than a manager (Scores 2%) Nice to Haves • Have previous experience in a government transformation programme (Scores 1%) • Experience of working in large complex organisations (Scores 1%) Work Location Department for Business, Innovation & Skills, 1 Victoria Street, London, SW1H 0ET Working Arrangments Monday to Friday on site. A professional working day, hours and working pattern as needed to deliver the service in an efficient way. Mainly based from our office in Westminster, London. Security Clearance Minimum Baseline Personnel Security Standard. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Do you work well in a collaborative agile team? (Scores 5%) • Demonstrate courage (e.g. can express controversial views, confront reality, make tough decisions, question actions inconsistent with group behaviours, candid about progress/estimates) (Scores 3%) • Demonstrate vulnerability (e.g. declare uncertainty, fear, recognise mistakes, apologise, acknowledge weaknesses) (Scores 3%) • Demonstrate responsibility (e.g. act like a leader, serve your team, provide solutions to problems, engage in external/internal environments, seek the best for the organisation beyond your team) (Scores 2%) • Demonstrate simplicity (e.g. take simple steps to goals, do less but better, mitigate failures, talk straight with respect) (Scores 3%) • Demonstrate excellence (e.g. seek actionable feedback, set challenging targets, know users, deliver cost effective high level customer satisfaction) (Scores 2%) • Demonstrate enthusiasm (e.g. bring whole self to work, celebrate success, share passion and energy with others, optimistic) (Scores 2%) Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. Please can you confirm the maximum charge rate? No Max Day Rate, but good to remember that Price Scoring is completed against the cheapest day rate of those evaluated, with the lowest price scoring the highest score.